Quality Customer Service Representative - Canada - Apexfacades

Description

St, Langley Twp, BC V1M 3E7, Canada
Job Description
Posted Thursday, March 28, 2024 at 7:00 a.m.
Do you want to be part of a passionate, innovative team? Do you take pride in delivering high quality in your work? Are you interested in growing your career with British Columbia's only Aluminum Extruder?

If the answer isYES, then read on

Apex Aluminum is a state-of-the-art aluminum extrusion factory located in Langley, British Columbia, Canada.

With a 170,000 square foot aluminum extrusion facility and some of the most modern equipment in its industry, Apex can offer custom extrusions, mill finish aluminum and anodized aluminum to satisfy the most demanding customer and all architectural needs.

We have an exciting opportunity for a Customer Service Representative to join our Customer Service Team in Langley, BC.

This is a full-time, permanent position, with an excellent benefits package, and room for growth.
Shift Schedule : 8:00 am - 4:30 pm Monday to Friday

Essential Duties and Responsibilities:
Understanding the needs and challenges of our customers to best support them.
Maintaining constant communication with customers and the operations team.
Processing and entering orders and quotations accurately.
Accurately create new customers and parts.
Updating system information for accuracy.
Becoming an expert in our ERP system.
Processing corrective actions and RMAs (Return Merchandise Authorizations).
Reviewing and monitoring orders, RMAs, holds, and credits to ensure all customer requirements are met and accurately acknowledged.
Assisting with administrative tasks, including but not limited to, scanning documents, arranging couriers, answering phones, and filing.
Other duties, as assigned.


Knowledge/Experience:
Minimum 2+ years of order entry experience in a B2B customer service environment, preferably a manufacturing setting
Experience with Microsoft Word, Excel, and Teams.


Must Have Skills:
Team player
Possess a positive "can do" attitude
Reliability
Multi-tasker
Intermediate Computer Skills
Flexibility and adaptability to work in a timely manner
Excellent communicator via email, phone and in person.
Excellent organizational skills
Exceptional accuracy and attention to detail.
Strong analytical and mathematical skills
Ability to problem solve and prioritize in an environment with multiple changing priorities.

Equity Statement:
Consistent with ourcommitmentsto equity and diversity, we actively recruit from all designated groups. We alsoprovideemployment accommodation upon request to current staff members and to applicants during the recruitment process. We aim toprovidea work environment where excellence is allowed toflourish,and diversity is prized. We are committed toprovidingaccommodation throughout the interview and employment process. If you requirean accommodation, please advise the hiring manager or recruiter St, Langley Twp, BC V1M 3E7, Canada
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