Customer Service Agent - Richmond
1 month ago

Job summary
We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment.Responsibilities
- Check-in passengers, issue boarding passes, verify immigration documents
- Check baggage and collect excess baggage/overweight charges
- Answer calls, book change cancel flight reservations Resolve service disruption issues such as cancelled or missed flights determining alternative flight options Execute deplaning boarding processes ensuring safe on-time departure Possess excellent understanding of company products services processes guidelines promote them at all times Commitment providing safe stress-free friendly passenger experience Deliver service standards accordance Pacific Coastal Airlines philosophy Other duties assigned Qualifications And Competencies Experience customer-facing role Ability work under pressure minimal supervision Clear effective communication skills demonstrated ability have difficult conversations Ability work time-sensitive ever-changing environment where multitasking problem solving key attributes Comfortable using computers credit debit machines Flexible work any day week including weekends evenings holidays irregular shifts Must represent Pacific Coastal Airlines professional manner partners vendors customers Must able obtain maintain designated security clearance Capable lifting up to 70 pounds Why Pacific Coastal Airlines Company Culture We honour our company motto People Friendly People First employees passengers Encourage positive caring workplace put high value collaboration accountability loyalty Inclusive respectful friendly corporate culture Health Benefits Offer standard benefits package permanent employees consisting extended health dental vision travel medical life insurance Accidental Death Dismemberment Short Term Disability Long Term Disability employee family assistance program paid sick days paid personal emergency days Travel Benefits Excellent travel perks eligible family members Pacific Coastal Airlines WestJet Air Canada Iceland Air Delta Allegiant Cathay Pacific Alaska Airlines steeply discounted cargo shipping within Pacific Coastal Airlines network Employee Programs Employee recognition reward programs milestone service recognition program employee appreciation events throughout year Apply today
Job description
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