Operations Officer Ii - Edmonton, Canada - TD Bank

TD Bank

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

411622BR

Operations & Underwriting

Edmonton, AB

June 14, 2023

Company Overview

Department Overview

Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for own Operations function.

Communicate with partners in a professional manner, demonstrating clear understanding of customers/partners needs and knowledge of TD products and processes.

Job Description:

Customer:

Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
Identify opportunities to improve service delivery
Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
Interact with partners by responding to requests in an effective and timely manner
Use effective relationship skills when communicating with partners/colleagues/customers

Shareholder:

Complete assigned workload to meet SLA requirements for service and productivity
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
Support the timely and accurate completion of business processes including completing and recording transactions for either the organization or clients
Actively review internal processes/activities and provide ideas for process improvement
Investigate and escalate non

- standard or high
- risk activities as appropriate

Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti
Money Laundering, Business Continuity Management)
Be knowledgeable of and comply with Bank Code of Conduct

Employee/Team:

Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, and share ideas
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and uptodate about all relevant or useful information related to daytoday activities
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand ambassador for function and the bank, both internally and/or externally

Breadth & Depth

Transactions and activities require process knowledge for own area of expertise and could include ad hoc nonroutine requests across multiple jurisdictions
Transactions are characterized by low to moderate risk/financial impact
Low to moderate decisionmaking authority within defined parameters
Identifies issues and resolves or escalates internally as required (within a prescribed set of parameters/ rules)
Typically interacts with internal partners and external customers (as needed)
Focus of work is on the completion of day to day or weekly processes or activities however may include monthly routine activities
Requires working level knowledge of the business unit and operational functions for the business area supported as well as regulatory issues/ requirements for jurisdictions supported
Generally reports to a Team Manager

Requirements:

Undergraduate degree/ college diploma preferred and/or
1+ year relevant experience

Hours

37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.