Hotel Manager - Toronto, Canada - Great Canadian Gaming Corporation

Great Canadian Gaming Corporation

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

CASINO WOODBINE IS LOOKING FOR A HOTEL MANAGER

Position Summary:

Under the direction of the Regional Director, Hotel Operations, this position is responsible for the overall operation of the hotel, including housekeeping, Front Desk, Sales and Reservations.

This role is influential and impactful in the success of the hotel.

You will be active in driving and upholding brand standards in the Front of House and Heart of House departments within the Hotel.

Key Accountabilities:

Managing Team Members to ensure they have superior guidance and resources to achieve objectives and ensures compliance with health and safety and other statutory regulations;
Monitoring staffing levels to ensure guest service, operational needs and financial objectives are met;
Maximizing the financial performance of the Hotel and monitor compliance with standards and procedures. Accomplishes human resource objectives by participating in recruiting, selecting, orientating, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures.
Achieving guest services operational objectives with vision, strategic plans, and action plan;
Guest satisfaction focused; identifying trends, bringing solutions, and implementing change;
Maintaining guest confidence by delivering exceeding in all our GEM standards.
Maintaining a safe, secure, and healthy environment as set by Hotel standards.
Ensures all Team Members have proper supplies, equipment and uniforms;
Establish and maintain scheduling procedures as per business requirements and the collective bargaining agreement;
Ensures that monthly financial outlooks and results for the Hotel are accurate; maintains divisional efficiency/productivity and maximization of revenues and effective cost control;
Actively participates in the revenue management process ensuring Room revenues & incremental revenue opportunities are maximized in order to achieve financial success; develops strategic plans to maximize suggestive selling opportunities at the Front Desk department.
Maintains effective labour relations and ensures adherence to the collective bargaining agreements;
Performs regular hotel room inspections to ensure the consistent quality of room preparation and effectiveness of existing system;
Oversees inventory, purchasing, disbursement and cost control within Hotel;
Liaises and communicates effectively with all appropriate operational departments;
Develops and cultivates strong working relationships with all stakeholders;

Education and Qualification Requirements:

Post-Secondary hospitality or hotel education or suitable combination of education and experience;
Minimum 5 years' Rooms division management experience, preferably in the service sector;
Direct experience in Housekeeping and Front Office operations;
Excellent communication skills with second language proficiency, a plus;
Superior problemsolving abilities.
Highly organized, goal and results orientated individual with strong analytical skills;
Proven record of accomplishment of developing others to move on to positions of greater responsibility;
Ability to lead and mentor a team within a unionized environment;
WHMIS and additional certification as needed; and

Computer literacy in MS Office (Word, Excel, Outlook), Opera software an asset.

Special Working Conditions:
Our Company's reputation is of paramount importance. As such, we will conduct our business in an ethical and professional manner.

Every Team Member will be obliged to understand and follow all the policies outlined in Great Canadian's Corporate Ethics and Conduct Manual and will disclose any irregularities or wrongdoing in accordance with the Company's Whistleblower Policy.

The Company is committed to sound internal control policies and practices. Every Team Member will follow the internal control practices required of their position and department.

Job Types:
Full-time, Permanent

Benefits: