Receptionist/host/hostess - Calgary, Canada - Caesar's Steak House & SPQR Lounge

Caesar's Steak House & SPQR Lounge
Caesar's Steak House & SPQR Lounge
Verified Company
Calgary, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

You are often the first point of contact at Caesar's Steak House whether it be over the phone or in-person, liaising with our customers, taking reservations and providing exceptional customer service.

Our team is comprised of industry leading service experts who are approachable, friendly, energetic and passionate about providing exceptional guest experiences.

Evening shifts 4:30 PM to Close

Dress Code:
Business Formal / Professional

Hiring for our Willow Park location.


DUTIES AND RESPONSIBILITIES

  • Responsible for answering and screening all incoming phone calls for and directing them to appropriate individual or department, and answering customer requests
  • Ensure that proper information is given to all prospective customers regarding the restaurant (menu items, hours of operations, dress code, procedures, etc.)
  • Courteously greet and welcome customers
  • Knowledgeable of all food and beverage menus, including being able to explain the offerings
  • Record and manage reservations on online reservation system according to policy
  • Constant communication with Front of House Manager on shift, on reservation changes, upcoming requests, any VIPs to attend and customer complaints
  • Communicate with each guest leaving, and ask about their meal and visit
  • Process deposits for reservations, gift card purchases and takeout orders
  • Maintains the cleanliness and sanitization of the front lobby, reception area and coat check and ensure it is well stocked with supplies
  • Maintain customer database on reservation system
  • Manage coat check (tips are 100% to Hostess/Host)
  • Adhere to restaurant policy and procedures

EXPERIENCE:

  • 1 years or more related work experience
  • Reservation system (Bookenda / YPDine, Seven Rooms, Open Table)
  • MICROS Point of Sales (RES3700)
  • Eigen payment terminals

KEY COMPETENCIES & SOFT SKILLS:

  • Fluent in English
  • Strong work ethic and willing to go the extra mile to provide unprecedented hospitality and customer service to our guests
  • Excellent phone etiquette and communications skills both verbal and written.
  • Excellent customer service and interpersonal skills and an ability to deal with people in a friendly and efficient manner.
  • Sellmotivated and ability to demonstrate good initiative
  • Strong attention to detail, organizational skills and ability to resolve problems using good judgement
  • Must maintain a business formal / professional appearance

Job Types:
Full-time, Part-time, Permanent


Salary:
$15.00-$17.00 per hour


Benefits:


  • Discounted or free food

Schedule:

  • Evening shift
  • Every Weekend
  • Monday to Friday

Supplemental pay types:

  • Tips

Ability to commute/relocate:

  • Calgary, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Are you able to work 3 evenings per week with 2 of them being Friday and Saturday from 4:30 PM to approximately 10:00 PM?

Experience:

Customer Service: 1 year (required)

  • Hospitality: 1 year (required)
Food Service Host: 1 year (required)


Language:


  • English (required)

Licence/Certification:

  • Alberta Pro-Serve (preferred)

Shift availability:

  • Night Shift (required)

Work Location:
One location
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