Bilingual Desktop Support Technician - Montréal, Canada - AstraNorth

AstraNorth
AstraNorth
Verified Company
Montréal, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Skills and Responsibilities:


  • Responsibilities require extensive knowledge of both hardware and software in order to provide client support which includes installation/deployment, upgrading and troubleshooting hardware, software and mobile device related issues.
  • Address user tickets regarding hardware, software, and networking
  • To accurately record, update and document requests using the ITSM tool (SNOW)
  • Installing and configuring new IT equipment Experience / Skills:
  • HP laptops/desktops hardware troubleshooting
-
Troubleshooting iOS and Android device enrollment issues in AirWatch / Intune:


  • Exposure in reimaging machine using SCCM:
  • Knowledge on VDIs creation and troubleshooting
-
Knowledge on Windows 7 and 10 operating systems:

-
Knowledge on Symantec Antivirus:

-
Office 2016 and Office 365, Internet Explorer, SAP, VPN software, Microsoft Tools (Active Directory, Computer Management)

  • Must have skills to perform troubleshooting for any hardware/software related issues.

Job Types:
Full-time, Fixed term contract


Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:


  • IT support: 2 years (preferred)

Work Location:
Hybrid remote in Montréal, QC
More jobs from AstraNorth
See all jobs of AstraNorth