Manager- Operations and Client Relations - Toronto, Canada - Elite Residential Concierge Services Inc.

Elite Residential Concierge Services Inc.

Verified Company

Toronto, Canada

5 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us:
A team of 900+ employees are the backbone of Elite Residential success.

We continue to grow within the GTA market and have a need to hire a Manager - Operations & Client Relations to deliver superior and best-in-class services to our clients.

As a leader in the security industry, we invite security professional to experience how Elite can transform your career and the communities to which we provide a luxury level of security and customer care

PAY:
NEGOTIABLE

The Manager - Operations & Client Relations will be responsible for overseeing the security services of a portfolio of high-rise residential buildings in the GTA.

As a member of the Management Team, the Area Manager shall participate in the development and execution of Elite Residential Concierge Services strategic goal.

Primary Purpose

This position serves the following critical roles within the Company.

People Leader
Client Delivery of Services
Growing new business opportunities across the GTA

Key Responsibilities

Adherence to corporate policies and procedures for assigned region / buildings, ensuring a high level of quality and effectiveness in delivering services.
Act as the key interface for services for assigned buildings, ensuring that client needs are met through the delivery of a valueadded services.
Work with direct reports to develop objectives and operating plans.
Train and coach staff of company procedures and policies: site specific, corporate, and legislative, ensuring all training documentation is reviewed and uploaded. Reward and recognize staff for outstanding performance.
Identifies and analyzes information to give early warnings of potential problems
Build a strong partnership with Property Management, Developers and The Condo Board(s) in exceeding client expectations for contracted services
Oversees the effective scheduling of team, supporting hiring processes, timesheets, expense reimbursement and training
Manages new hire instruction on policies and procedures, and completion of all appropriate forms and maintaining good communication

Requirements:

University Degree / College Diploma preferred business administration
Required 5 years' experience in the security industry
Required 2 years' experience at a Management level
Excellent management, negotiating and organizational skills;
Demonstrated ability to lead a team and achieve results;
Excellent interpersonal skills
Ability to travel occasionally
Willing and able to exercise the authority entrusted in order to accomplish assigned duties and responsibilities
Comfortable and competent in representing the organization
Committed to the vision and mission of Elite Residential Concierge Services Inc

Work Conditions