Call Center Agent/ Patient Coordinator - Oakville, Canada - Provis Oakville

Description

Department:
Call Centre Oakville


Employment Status:
Full-time, hourly paid

Purpose of the Position

• Patient appointment booking and patient relations

Working Relationship / Guidance

• Works collaboratively with administration, clinical staff and physicians;
• Is accountable to and works under direct supervision of Assistant Manager;
• Acts in accordance with the behavioural standards and policies of Provis-Rudd Clinics.

Physical Requirements of the Position

• Physical Skills: Keyboard skills
• Physical Demands: Extended periods of sitting in a restricted position. Ability to wear head phone while efficiently typing 2 hands at the same time. Efficiently using computer and telephone equipment.
• Mental Demands: Concentration while inputting phone numbers and dealing with enquiries. Extremely challenging when busy and working alone. Ability to function well under stress;
• Emotional Demands: Dealing with emergency calls and distressed relatives.

Education, Qualifications, Knowledge and Skills

• High School Diploma with at least three years experience in medical reception and medical records;
• Previous hospital or medical clinic experience desirable;
• Above average telephone manner and skills;
• Strong written communication skills and excellent command of the English language;
• Computer skills at the intermediate level;
• Good organization and prioritizing skills, attention to detail;
• Caring and compassionate manner;
• Flexibility.

Pay:
From $17.00 per hour


Expected hours:
No less than 30 per week


Benefits:

• Flexible schedule
• Onsite parking

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Ability to commute/relocate:

• OAKVILLE, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location:
In person