Front Desk - Toronto, Canada - MakerKids

Description

MakerKids, the hottest growing technology for kids concept is undergoing unprecedented growth. We are currently looking for an enthusiastic and outgoing individual to be a
Front Desk and Customer Service Representative (Customer Happiness Officer) for our Bloor West Village location. We are looking for someone who is a customer-experience pro to represent the MakerKids vision and support our MakerKids community.


What does a Front Desk and Customer Service Representative
representative do?

• Represents MakerKids energetically, passionately, and professionally
• Supports kids and their families as they come in and out of class, have questions about our programs, and have issues that need to be solved
• Keeps the Centre running smoothly by working closely with the General Manager and Instructors to ensure cleanliness, safety, and overall positive customer experience

JOB DUTIES INCLUDE:

• Maintains an effective referral program
• Maintains accurate records using established MakerKids sales systems.
• Conducts telephone inquiries/follow up calls/customer care calls
• Leads MakerKids makerspace previews with prospects and/or program holders
• Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the MakerKids studio
• Accurately follow the daily studio cleaning checklist ( pre/during/post ) shift activities
• Must be able to participate in 12 MakerKids scheduled classes per week
• Maintains an organized and clean lobby/front desk area
• Responsible for processing accurate cash and credit card transactions
• Follow up and follow through activities with all prospective clients
• Responds immediately to member requests, inquiries and concerns.
• Proper onboarding of MakerKids clients
• Works closely with MakerKids Team to ensure that processes are fulfilled
• Responsible for attending and participating in all related MakerKids training programs

JOB QUALIFICATIONS:

• Excellent customer service skills
• Previous sales experience, with strong sales skills (experience working in a sales quota bearing structure highly preferred)
• Solid verbal and written communication skills required
• Able to multitask and excel in a busy environment.
• Functional computer skills required
• MS Office basic programs (Word, Excel), Internet, Basic computer program software use
• Camp & Technology minded people strongly preferred
• High school diploma required.
• Ability to work and function in an MakerKids TEAM environment (Team is more than a just a word, it's an attitude)
• Flexible to work day, evening and/or weekend hours as needed

What do I need to be successful in this role?

• You enjoy working with other people, especially kids and their families
• You are passionate about the MakerKids brand, approach, and mission
• You are energetic, outgoing and approachable
• You are a customerexperience pro Experience in sales and management of kids' programs is considered an asset, though sales and reception experience in a customer service environment is also good (preferably 2 years or more)
• You have strong oral and written communication skills.
• You have very strong organizational skills, attention to detail and ability to multitask in a fast paced environment
• You are interested in being a part of a fastpaced, teamoriented workplace
• You are inspired by getting involved in a growing makerspace movement

Job Type:
Part-time


Minimum Required education:
Post Secondary Preferred


Required experience:

• Sales: 1 year

Retail Sales: 1 year

Front Desk: 1 year