Technical Consultant - Toronto - SymphonyAI

    SymphonyAI
    SymphonyAI Toronto

    3 days ago

    Description

    Introduction


    SymphonyAI is a leading provider of financial services software, offering advanced solutions in compliance and fraud detection. We are looking for a dynamic and innovative Technical Consultant to join our Professional Services team. The position is hybrid at our Toronto office in Canada.

    Job Summary


    As a Technical Consultant in our Professional Services Team, you will guide new clients through a smooth integration with our SaaS platform and on‑prem implementations. You will leverage modern development, deployment, and security practices to manage client configurations, ensure optimal performance, and help clients utilize our product suite effectively. The role requires adaptability, strong communication skills, and the ability to balance multiple client engagements.

    Key Responsibilities

    • Collaborate with clients and internal teams to onboard them onto our FinTech platform within agreed schedules.
    • Use automation tools (GitHub, YAML, Helm) to package, deploy, and configure applications in Kubernetes.
    • Create and maintain shell scripts and SQL queries to support integration, troubleshooting, and reporting.
    • Develop and review XML configurations and data exchange schemas.
    • Participate in technical meetings covering SAML, SSO, REST APIs, architecture design, and networking.
    • Advocate and implement best practices for version control, CI/CD pipelines, and deployment patterns.
    • Research emerging technologies and identify improvement opportunities.
    • Provide ongoing support, troubleshooting, and documentation for deployed solutions.
    • Deploy AI/ML models as part of compliance solutions, including model endpoints and integration.
    • Assist with data preparation, validation, and feature engineering for AI applications.
    • Educate and train clients on AI‑powered features and outputs.
    • Monitor deployed AI solutions for data drift, model degradation, or unexpected output.

    What We're Looking For


    Must‑Have Skills & Experience

    • Hands‑on experience using GitHub for version control.
    • Familiarity with YAML syntax and Helm charts for application configuration and deployment.
    • Working knowledge of Kubernetes.
    • Experience writing shell scripts (e.g., Bash) for automation and troubleshooting.
    • Proficiency with SQL for data manipulation and reporting.
    • Solid understanding of XML‑based configurations and integrations.
    • Basic knowledge of SAML, SSO, and authentication protocols.
    • Familiarity with REST APIs.
    • General understanding of networking fundamentals.
    • Excellent communication skills for client‑facing interactions.
    • Ability to manage multiple projects and adapt to shifting priorities.
    • Basic understanding of machine learning concepts and model deployment practices.
    • Ability to monitor AI solution performance and assist with troubleshooting.

    Nice‑to‑Have Experience

    • Experience with financial crime, AML, KYC, or fraud detection solutions.
    • Coding experience in one of the main modern languages (Python, Java, etc.).
    • Understanding of DevOps, CI/CD, and cloud automation best practices.
    • Certification with a major cloud provider (GCP, AWS, Azure).
    • Understanding of AI model governance concepts such as explainability, auditability, and data privacy.

    Why Join Us


    Be part of a global SaaS transformation, driving AI‑powered compliance solutions. Own and enhance service delivery for leading financial institutions. Grow and develop opportunities, including leadership training and certifications. A collaborative and customer‑centric culture, working alongside CloudOps and AI experts. Competitive compensation & benefits. Hybrid work flexibility. Make an impact in fintech SaaS.

    Seniority Level


    Entry level

    Employment Type


    Full‑time

    Job Function


    Information Technology

    Industries


    Software Development


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