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Saint John

    Assistant Shop Manager - Saint John, NB, Canada - Cannabis NB website

    Cannabis NB website
    Cannabis NB website Saint John, NB, Canada

    3 weeks ago

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    Description
    Assistant Store Manager (Team Lead) Saint John Area
    Assistant Store Manager (Team Lead) - Saint John Area

    Position Objectives:
    The objective of the Team Lead role is to support the mission, vision, values and pillars of Cannabis NB by providing leadership and management to the retail team and supporting the Retail Store Manager in the delivery
    of retail processes in order to achieve operational objectives
    Learning Orientation, Adaptability, Innovative, Inquisitive, Active listener, Emotional Intelligence, Impactful Communication, Building Relationships, Influencing, Inspiring Others, Guiding Team Success, Delegating, Coaching
    In support of the strategic pillars and in partnership with the Retail Store Manager, the responsibilities of a Team Lead of Cannabis NB, may include but are not limited to:
    Ensure adherence to loss prevention policies to support achieving store shrink goals


    • Lead, focus and support CERs in the execution of store processes to optimize operations:
    o Stock rotation (FIFO)
    o Perform functions related to inventory control
    o Execute product replenishment


    • Manage and approve time/attendance in time keeping software
    • Corporate Citizenship
    • Immediately report and address any lapses in compliance with corporate policies, provincial or federal
    Foster a Quality, Safety and Curated Service culture


    • Ensure in-store social responsibility processes and practices are adhered to, and evaluated to ensure
    Represent the organization within the community as a strong pillar
    Lead, coach and support retail team in the execution of customer engagement processes to optimize the
    o Maintain a neat, clean and organized store
    o Manage flow of customer traffic
    o Execute sales and returns based on operational policies while ensuring customer satisfaction


    • In alignment with brand standards, ensure customer satisfaction is a top priority
    • Ensure consistent execution of brand standards
    • Model team member language based on appropriate industry standards
    • Ensure alignment of digital signage with operational standards
    Performance Culture
    Working in partnership with the Retail Store Manager, the Team Lead's responsibilities are as follow, but not
    o team members know that their management team cares about them and their successes
    PASE setters for each shift


    • Conduct performance reviews and manage professional development of team
    • Develop, and maintain a diverse, high-performing retail team through consistent selection,
    actively participate in training, take on new challenges/projects
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