Customer Service Coordinator - Cambridge, Canada - Claysam Homes Ltd.

Description

Claysam Homes is a privately owned low rise residential home builder based in Cambridge. Claysam Homes has been building quality homes in master planned subdivisions for over 35 years.


Job Responsibilities/Tasks:

• Scheduling all trades and service appointments for our homeowners.
• Ensure completion of warranty work within Tarion timelines.
• Obtain Signoff on all completed work orders from the trades, servicemen and homeowners.
• Answer all incoming calls and correspondence and arrange for appropriate replies.
• Maintain customer care calendars as required.
• Track the completion of deficiencies and produce necessary reports.
• First point of contact for Customer queries
• Other administrative duties and/or special projects as assigned.
• Review Tarion portal daily and print off all items reported per Lot.

• Create CCP's

• Certificate of Completion and Possession and Warranty Certificate
  (CCP/WC) for each Lot at your allocated sites.
• Scheduling all trades and service appointments for our purchaser's 30 Day, 1 Year, and 2 Year reports and other appointments to ensure completion of warranty work within Tarion timelines.
• Send out 30 Day, 1 Year, and 2 Year trade work orders.
• Followup with the homeowner for completions for service requests and other customer care matters.
• Track the completion of deficiencies/conciliations and produce necessary reports.
• Customer site visits providing escalation support.
• Maintain internal data bases (Homeowner contact info, plans, permits, work orders etc)
• Sales records and notifications to purchasers, designers, lawyers and closing contacts.
• Set up and maintain internal lot files including inspection files etc.
• Other tasks as required in relation to customer service duties.

Schedule:

• Monday to Friday

Application question(s):

• Do you have any prior experience in the home building industry / Tarion home warranty program?

Experience:

• Customer service: 3 years (preferred)

Language:

• English (required)

Licence/Certification:

• Class G Licence (required)

Work Location:
In person