Team Leader - Guelph, Canada - Splitsville Entertainment (Guelph)

Splitsville Entertainment (Guelph)

Verified Company

Guelph, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Splitsville Entertainment is Canada's premier family entertainment center Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.

We are looking for a
Team Leader to join our dynamic team in Burlington. As a Splitsville
Team Leader, you will assist the managers in executing store operations during scheduled shifts.

As a team lead, you will deploy the team and delegate tasks to create the Splitsville experience for our guests by providing WOW experiences and maintaining a clean and comfortable centre environment.

You will be responsible for modeling and acting in accordance with Splitsville core values and best of all, you'll be part of a company that is consistently rated as a great place to work and the people here love what they do.

RESPONSIBILITIES

Provide friendly and exceptional guest service (S10, G5)
Motivate and Coach team members
Lead team and direct all daily operations of the centre in the absence of management, including supervising and training of team members, opening and closing the centre, managing team breaks and shift changes, and completing shift summary reports
Attend all management meetings, team meetings and training opportunities
Help control labour and ensure proper staffing levels on each shift
Develop and assign tasks to team members, oversees completion
Provide recognition and constructive feedback throughout the shifts as appropriate
Ensure the centre is up to Splitsville standards with regards to cleanliness, and guest WOW experiences
Complete all Splitsville systems and checklists
Provide resolutions to guest and team member issues, rectify all guest concerns
Communicate with other shift leaders and managers
Adhere to all company policies and procedures including all health and safety policies and procedures
Other duties as assigned

QUALIFICATIONS

13 years in a retail or restaurant setting
Friendly, energetic, enthusiastic, positive attitude
Ability to multitask; stays calm under pressure
Team player
Excellent communication and interpersonal skills
Demonstrate ability to deliver excellent customer service
Ability to make decisions quickly and confidently bases on company policies and practices
Experience with organizing and assigning shift tasks and holding team members accountable for completion
Flexible schedule (available days, nights, weekends, holidays)

Job Types:
Full-time, Part-time

Schedule: