Representative Team Central - Toronto, Canada - City of Toronto

City of Toronto

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job ID: 34751

Job Category:
Human Resources

Division & Section:
People & Equity, Service Hub

Work Location:
METRO HALL, 55 John St, Toronto, M5V 3C6

Job Type & Duration:
Full-time,Temporary Vacancy, 3 Temporary (12 month) vacancies

Salary:
$58,381-$69,525, PSG #TX5137, wage grade 3.5

Shift Information:
Mon - Fri 9-5 (8:30am - 4:30pm, 9am-5pm or 9:30am - 5:30pm) per week

Affiliation:
Non-Union

Qualified List will be established to fill permanent and temporary positions.

Number of Positions Open: 3

Posting Period: 23-Jan-2023 to 06-Feb-2023

Recognized as one of Canada's Top 100 Employers, the City of Toronto promotes professional development and is committed to providing opportunities to lead, learn and grow.

We value integrity, reliability and fairness, and we embrace the diversity of the people we work with and serve.

Our People and Equity Division plays a critical role within the City in promoting policies, practices and programs conducive to fostering and creating an equitable environment where employees, visitors and residents feel heard and welcome.

TEAM Central is a newly established employee service centre that provides HR generalist services to all City employees and managers, in response to their inquiries by phone or online. If you are a people-centric human resources professional with highly developed customer service, communication and problem solving skills, this is a great opportunity for you As the Representative, TEAM Central, you will resolve employee related inquiries on a full range of services related to the employee life cycle, including providing HR policy and program information and transactional support in the delivery of a wide range of HR services on behalf of the People & Equity (P&E) division.

What will you do?

Be the first point of contact for all internal City of Toronto staff, by phone or online.
Perform a variety of human resources program support duties, including processing various forms and documents, preparation of correspondence, compilation of information and material, setup and maintenance of employee records, filing systems, databases, etc.
Be the first point of contact for all internal City of Toronto staff, by phone or online.
Provide immediate resolution to all inquiries via the phone or online on a full range of employee services, directing client to the relevant policies and programs
Support employees to access information (eg. Intranet, Success Factors, Learning Sytem etc.) to selfserve.
Utilize applicable systems to review, update, and enter employee details to complete inquiries.
Provide education on available systems for employees/managers to use to help access the right information.
Escalate inquiries/cases for employees or managers where appropriate and out of scope in order to be resolved.
Support implementation of new policies and programs by directing employees and managers to tools and information.
Support clients with navigating relevant information and processes for various P&E related programs or topics.
Work in partnership with P&E teams to deliver timely, accurate and consistent service.
Work with other Service Hub teams to provide a standardized service adhering to processes and procedures
Escalate to Centre of Focus/Business Relationship inquiries/cases that are outside of Representative remit.
Provide feedback on the implementation of new policies and programs based on the inquiries and support required.
Perform web duties including input and maintenance of human resources information on websites by raising errors or changes and advising on navigational issues or suggestions.
Prepare and process information/documentation of a confidential nature to support other areas of the Service Hub (Transaction Services and Strategic Recruitment).

What you bring to the role

Considerable customer service experience, responding to a wide variety of internal customer inquiries, supporting the overall employee experience.
Postsecondary education in Human Resources, Business Administration and/or a related discipline and/or the equivalent combination of education and experience. CHRP designation would be an asset.
Experience preparing reports, spreadsheets, correspondence, and/or presentations with a focus on accuracy and attention to detail.
Experience with HRIS systems and databases. SAP and SuccessFactors are considered an asset.
Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint and Excel).
Ability to exercise discretion and good judgement in handling confidential, difficult or sensitive information and situations
Ability to deal with difficult clients, deescalate and diffuse challenging situations and successfully resolve customer issues in a diplomatic, unbiased and professional manner.
Excellent research and analytical skills with the ability to resolve employee issues/inquiries while providing excellent customer service and