Tenant and Property Specialist - Brampton, Canada - Services and Housing In the Province

Services and Housing In the Province

Verified Company

Brampton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About the Role:

Reporting to the Manager of Tenant Services, the Tenant and Property Specialist will be responsible for providing strategic tenant management, tenant relations, and lease enforcement.

This position focuses on preventing tenant evictions and enhancing the quality of life for tenants by addressing community issues. The Tenant and Property Specialist develops and maintains cooperative relationships among community agencies, staff, funders (ROP), and tenants. Additionally, they actively participate in building a sense of community and coordinate related activities for tenants.

Duties and Responsibilities:

Tenant Resource and Guidance

Act as a resource for tenants, community agencies, ROP and staff
Provide guidance to tenant service coordinators, facilities staff, and student placements on housing and tenancy policies

Individual Plans and Support

Support in collaboration with clinical supports individual plans for tenants at risk of eviction, coordinating additional supports if needed
Liaise with community agencies, internal staff, community stakeholders to develop and negotiate plans

Community Building Engagement

Provide support and guidance for (building) initiatives
Support, plan, coordinate, and facilitate building events and workshops in collaboration with clinical supports and community development
Support tenant associations, community members, and activities through funding proposals and implementation

Lease Management and Legal Proceedings

Manage tenancy matters related to lease agreements, including mediation, referral services, and crisis intervention
Receive rental payments and record as needed

Community and Tenant Support

Provide ongoing communication to tenants regarding projects and address concerns before, during, and after completion
Facilitate and coordinate activities/initiatives to support SHIP's housing plan
Overseeing rent collections, counseling tenants on their rights and responsibilities, and addressing tenant complaints in accordance with policies

Community Liaison and Representation

Participate and represent the department in meetings with agencies and community groups
Liaise and consult with community agencies and other staff to contribute to community capacity building and support tenant health and wellbeing

Documentation and Reporting

Assist tenants with completing forms, surveys, and other documentation (if needed)
Provide summary reports to management
Document rental payments and provide receipts
Document as needed within Yardi/CRMS as required
Preparing monthly reports for management, maintaining communication with the Tenant Relations Manager and Property Service Manager, and collaborating with maintenance staff on tasks such as tenant moveins/outs and damage assessments
Perform additional duties as required/delegated by Management

Qualifications:

Post education in Social Sciences, Business Administration, Property Management, Finance, or equivalent
Minimum of 35 years of experience in property management or property administration
Understanding of the Housing First philosophy
Experience working with vulnerable populations
Experience in residential, or commercial property management is preferred
Demonstrated experience in lease administration, tenant services, and financial management
Thorough understanding of property management principles, leasing procedures, and landlordtenant law
Proficiency in property management software and financial management tool
Knowledge of building codes, zoning regulations, and maintenance standards
Familiarity with budgeting, forecasting, and financial reporting
Exceptional organizational and time management abilities
Ability to prioritize tasks, manage multiple properties, and meet deadlines
Attention to detail in maintaining property records, lease agreements, and financial document
Proven ability to identify and resolve propertyrelated issues promptly
Creative problemsolving skills to address maintenance issues, tenant complaints, and other challenges
Strong interpersonal skills
Capacity to make strategic decisions and manage resources efficiently
Responsive and proactive approach to addressing tenant concerns and inquiries
Certified Property Manager (CPM) designation preferred
Additional certifications such as Certified Apartment Manager (CAM) or Facilities Management Professional (FMP) could be beneficial
Strong working knowledge of Microsoft software (e.g. Excel, Word, etc.) and Yardi
A valid Ontario Class "G" Driver's license and a vehicle with adequate insurance coverage is required