- Gérer les demandes des clients de manière proactive et courtoise ;
- Répondre à un volume moyen de 40 appels par jour, avec un temps d'antenne de 8 à 10 minutes par appel ;
- Résoudre les plaintes des participants de niveau 1 et escalader les cas plus complexes au besoin ;
- Appliquer les procédures et outils mis à votre disposition pour garantir une réponse rapide et adéquate ;
- Fixer des rendez-vous et mettre à jour les informations des participants dans le système Smartrac.
- Prendre des notes précises dans le journal d'appels et assurer un suivi systématique des demandes ;
- Toutes autres tâches connexes.
- Salaire: jusqu'à 20$/h
- Formation en présentiel à Châteauguay pendant 2 mois avec un accompagnement constant d'un agent senior pour répondre à toutes vos questions ;
- Horaire de jour ou de soir disponibles
- Équipement fourni : Boîtier, 2 écrans et casque d'écoute ;
- Assurances collectives : Après 3 mois d'emploi ;
- REER : Après 3 mois d'emploi ;
- 2 semaines de vacances annuelles ;
- Équipe de travail à présente et à l'écoute de tes besoins
- Excellentes aptitudes en service à la clientèle, avec un fort accent sur l'écoute active et la solution ;
- Capacité à rester calme et professionnel, même dans des situations difficiles ;
- Anglais - avoir un niveau avancé/bilingue (un atout)
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Agent(e) service clients - Châteauguay - ORA Partenaires
Description
Chez la division Smart Start de Thibert, nous recherchons actuellement des spécialistes du service à la clientèle passionné(e)s et motivé(e)s pour rejoindre notre équipe dynamique
En tant qu'agent(e) service à la clientèle, vous serez le premier point de contact pour nos participants au programme éthylométrique.
Lieu : Formation en présentiel à Châteauguay pendant 2 mois. suite à la formation : 2 jours en présentiel et 3 en télétravail
Responsabilités principales :
Avantages sociaux :
Compétences requises :
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Client Service Representative
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Client Service Associate
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Client Service Representative
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