Service Coordinator - Surrey, Canada - Peterbilt Pacific Surrey
Description
Peterbilt Pacific Inc. is currently seeking a full-timeService Coordinator to join our
Surrey branch.
At Peterbilt Pacific, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners.
Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.
Benefits:
- Extended Health & Dental Benefits
- Premiums Paid by Employer
- Employer Contribution Pension Plan
- Growth Opportunities
- Paid Training
- Long term job security
- Employee Assistance Program
Job Purpose Summary
The Service Coordinator is responsible for coordinating the workflow between Service Advisors, Foreperson and Back Counter Parts Technicians.
Key Responsibilities and Accountabilities
- Contact customers for service appointment confirmation
- Contact customers to make appointments after backordered parts have arrived
- Contact customers after service appointment is made to advise them of overdue maintenance
- Checks in asset arrivals in the yard and takes four corner photos
- Works with Service Foreperson and Back Counter Parts Tech to create and send repair estimates
- Works with Service Foreperson, Back Counter Parts Tech and Service Advisors to coordinate repairs after customer approval
- When repairs are complete, ensure that technician stories are completed
- When repairs are complete, ensure that warranty parts are tagged & saved, and photos are uploaded
- Perform customer feedback surveys over the phone
- Provide back up as Service Advisor during vacation and absences
- Create service purchase orders and coordinate with external vendors
- Other duties and projects as assigned
Education and Experience Requirements
- Previous experience as an Administrative Assistant in a fastpaced environment
- Grade 12 or GED required
Knowledge, Skills and Abilities
- Ability to work in a fastpaced environment
- Excellent customer service skills
- Strong computer skills
- Excellent written and verbal communication skills
- Strong personal organizational skills as they relate to workload, time management and setting priorities
- Effective problemsolving skills
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