Technician, IT Support - Montréal, Canada - UAP Inc.

UAP Inc.

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description Why did the PowerPoint cross the road? To get to the other slide.**Join an Information technology team that doesn't take itself too seriously, that has a can-do attitude and a variety of expertise.

At UAP, we believe we don't just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving
forward.

Our IT team is a key element of everything we do.

From the store and end-user computing, to strategy and planning, and let's not forget project management, delivery, infrastructure, and operations, they have an impressive array of expertise.

Join a special kind of workplace.

We have the experience and strength of our 100-year legacy and the desire to always do better for our team members and clients.

Our 5000 colleagues proudly serve thousands of customers every day across Canada.

If the hat fits, we'd be proud to have you wear it Send us your resume and join a people-centric company with a reputation of excellence.

You will be responsible for responding to requests or inquiries made with the IT support group. You will respond to assigned tickets, calls as well as internal customers who come in for various IT requests.

Main responsibilities:

Resolve the majority of requests from level 1 and all complex requests
Document procedures related to office technical support
Updating of procedures
Develop procedures for new technologies or new services
Answer questions from Level 1 technicians
Train level 1 technicians on procedures or technologies
Video conferencing support
Support all video conferencing sites in Canada
Ensure a presence in the meeting rooms during specific events

Qualifications

To join our team, you need:

Experience in office IT support
Knowledge of ServiceNow and remote customer service tools for support
Bilingual in French and English, oral and written.

Additional Information
UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities, and talents, represents the richness of our culture. During the selection process, let us know if you need any accommodations. This information will be kept entirely confidential and will only be used to ensure you have a fair and pleasant experience with us

We will contact you as soon as possible if we think we have the hat for you