Hotel Guest Service Agent - Oakville, Canada - Homewood Suites by Hilton - Oakville

Description

• Maintain a strong presence at the Front Desk and throughout the hotel at all times
• Complete reports & specific duties assigned by the Front Office Manager in a timely and accurate manner
• Ensure all guests feel continually welcomed by maintaining the hotel's exceptional level of customer service at all times
• Make reservations, check guests in and out of the hotel, answer all telephone calls in a timely and professional manner
• Handle a cash float, ensuring it balances correctly at the end of shift
• Work cohesively with all departments to ensure all guests have the best experience while staying at the hotel
• Provide excellent customer service as per hotel standards by responding promptly to all guest requests
• Maintain a tidy and hazardfree work space (Front Desk) and Back Office
• Promote teamwork and quality service through daily communication and coordination with team members and Department Heads
• Act and communicate with professionalism while dealing with guests and coworkers
• All other duties as assigned by the FOM and/or GM

• Ability to meet the physical and mental requirements of the position
• Excellent communication and interpersonal skills
• Work within a team environment
• Complete all assigned tasks with little to no supervision
• Organization and time management skills
• Problem solving skills
• Lift up to 50 lbs
• This position will require weekend and holiday shifts

• French not required

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability