Customer Service Team Lead - Alexandria, Canada - Kaycan
Description
Are you recognized as a positive leader?_
Customer satisfaction is key to you?
We want to hear from you
KP Windows' Customer Service team in Alexandria is looking for a
Customer Experience Team Leader. The person we are looking for will join a growing company and a dynamic team that works vigilantly to provide high quality products.
We offer:
- Medical, dental, life and disability insurance
- Work-Family balance
- Opportunities for growth and development
- A professional and relaxed work environment
Responsibilities:
- Process customer orders and actively participate in maintaining good customer relations at the branch
- Perform daily functions related to the operations of the order desk
- Establish customer service excellence goals to increase team performance and exceed customer satisfaction
- Respond to customer concerns in a professional and proactive manner
- Conduct individual and/or small group training sessions for customer service personnel as needed
- Responsible for accounts receivable acuity
- Prepare and process invoices
- Verify pricing and availability of products
- Review and submit data to the payroll department
- Perform all related tasks
Requirements:
- Minimum of 2 years' experience in team supervision
- Minimum of 3 years' experience in customer service in a manufacturing or distribution center environment
- Very good computer skills and experience with MS Office and data entry.
- Bilingual
- French and English
Profile:
- Team player
- Exceptional verbal and written communication skills
- Excellent customer service skills
- Ability to build and maintain lasting relationships with clients
- Good organizational skills and thoroughness in the execution of his tasks
- Strong analytical and problem solving skills
- Ability to work under pressure
Job Types:
Full-time, Permanent
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Onsite parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location:
One location
More jobs from Kaycan
-
Maintenance Supervisor
Ottawa, ON, Canada - 5 days ago
-
Shift Supervisor – Smith Falls
Ottawa, Canada - 1 week ago
-
Généraliste Ressources Humaines
Pointe-Claire, Canada - 3 weeks ago
-
Commis D'entrepôt
Saint-Augustin-de-Desmaures, Canada - 2 weeks ago
-
Shift Supervisor
Ottawa, ON, Canada - 5 days ago
-
Opérateur(Trice) de Machine
Terrebonne, Canada - 1 week ago