Call Center Operator and Admin Support - Brantford, Canada - The Marco Corporation

The Marco Corporation

Verified Company

Brantford, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description
The Marco Corporation is a leading provider of fulfilment and distribution services in North America and Internationally. We offer warehousing, co-packaging, kitting, fulfilment, contest, rebate, merchandise, and distribution services to a broad range of clients.

Role Description
This position is accountable to the Client Services Manager

Qualifications

Proficient communication both verbal and written.
Must have secondary education and 23 years' experience in Customer service and data entry.
Proficient in Microsoft Excel (intermediate to advanced), Word (intermediate), Business communications, and/or Time Management
Must have excellent organization, communication, and multitasking skills.
Possess good basic keyboarding skills/experience

Key responsibilities

Receive and respond to incoming calls to Consumer service lines or specific program lines to answer Consumer inquiries.
Maintain a professional manner on all telephone communication, and through correspondence. Log call details in Telephone system in order to ensure accurate charges are captured.
Enter and track submissions for processing information.
Perform outbound calls or call backs to Consumers as required.
Maintain appropriate daily volumes of work.
Identify and direct any consumer escalations to the Customer Service Manager.
Perform other duties as assigned.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.

Benefits: