Financial Aid Administrator - Waterloo, Canada - Wilfrid Laurier University

Wilfrid Laurier University

Verified Company

Waterloo, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Date:
Jun 5, 2023

Location:
Waterloo, CA

Company:
Wilfrid Laurier University

Department:
Enrolment Services

Job Type:
Limited Term

Full-time/Part-time: Full Time (>=1249 hrs/year)

Campus:
Waterloo

Reports to:
Associate Registrar: Student Finance and Client Services

Employee Group:

WLUSA

Application Deadline:
June 13, 2023

Requisition ID:5808

Wilfrid Laurier University is a leading multi-campus university that excels at educating with purpose.

Through its exceptional employees, students, researchers, leaders, and educators, Laurier has built a reputation as a world-class institution known for its rich student experience, academic excellence, and global impact.

With a commitment to Indigenization and commitment to equity, diversity, inclusion, Laurier's thriving community has a place for everyone.

Laurier has more than 19,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well locations in Kitchener and Milton.

The university is committed to providing an inclusive workplace, a flexible work policy and employing a workforce that is reflective of local and national demographics.

Our locations are situated on the traditional territories of the Neutral, Anishnawbe, and Haudenosaunee peoples.

We recognize the unique heritages of Indigenous peoples and support their intentions to preserve and express their distinctive Indigenous cultures, histories, and knowledge through academic programming and co-curricular activities.

Laurier's Centre for Indigegogy is one example of how Laurier honours Indigenous knowledge.

Position Summary

Reporting to the Associate Registrar:
Student Finance and Client Services and under the direct supervision of the Student Award Officer, the incumbent is responsible for duties associated with delivery of government financial aid programs (e.g. Ontario Student Assistance Program - OSAP, Canada Student Loans Program, US Financial Aid) in the

Student Finance:
Financial Aid office.

Contacts include potential and current students (undergraduate and graduate), parents, external agencies, Ministry of Colleges and Universities, National Student Loan Service Centre, other post-secondary institution Financial Aid offices and Wilfrid Laurier University staff/faculty to receive and clarify information.

Accountabilities

Application Reviews, Processing and Data Entry:

Monitors and processes MCU online document work queues for online submission. These work queues must be monitored and reviewed daily. Follow-up with students in regard to missing or incomplete submissions of documentation is required.
Provides direction and support to frontline staff and internal stakeholders
Responsible for administration of midlevel reviews, assessments, determining eligibility, and administering the various ministry processes for fulltime and parttime OSAP funding.
In compliance with governmental policies, confirms the electronic release of all fulltime and parttime financial aid to students through the validation of identification, course load and financial information.
Interprets policy and processes OSAP appeals, ensuring compliance with Ministry guidelines
Monitors academic records for course revisions and/or withdrawal from studies. Notifies MCU regarding changes of status.
Monitors student academic progress and applies probationary or restriction status when applicable as per the OSAP Academic Guidelines.
Correlates and maintains accurate files on behalf of the MCU including archiving of all required documentation to be sent to MCU on an annual basis.
Ensures that fees owing to the university are calculated and deducted from available funding to be returned to the school by the lending institution (National Student Loans Centre).
Liaises with the Student Finance (student fee) area on complex cases
Updates information with the MCU as requested by the student: including change of income, changes in course load, and changes in parental information.
Updates student Laurier awarded scholarship and bursary information reported through the MCU Bursary Recording System (BRS) while ensuring records on Laurier's student records with scholarships and awards department are updated.
Completes loan documents and confirmation forms for out of province students.
Assists with general inquiries regarding Laurier's scholarship and bursary programs.
Accountable for maintaining knowledge of all current government programs, policies and revisions.

Customer Service & Support:

Provides information, advice and clarification to student questions regarding OSAP policies and procedures.
Advise students on MCU policies and required documents for Canadian and foreign income verification
Liaises with the Ministry and other organizations in support of students, MCU Student Financial Assistance Branch, National Student Loan Service Centre, other postsecondary institutions, etc.

**As par