Operations Support Specialist - Toronto, Canada - NFI DOMINION CANADA, ULC

Description

You will be responsible for managing, developing, coordinating, and conducting training for both MHE
methods to include class-room training, on-the-job coaching, and e-learning. The Training Supervisor will
work closely with Site Leadership to identify training needs across all shifts and positions.

Essential Duties & Responsibilities:

• Train the Trainer Certification
• Conduct and monitor new hire RF training and MHE certifications.
• Conduct OTJ assessments to identify gaps, and implement improvements
• Excellent Communication skills
• Communicate results to leadership with corrective action plans
• Support training for additional cross training as needed.
• Work collaboratively with team members (Inbound, Outbound, Inventory and Safety)
• Demonstrate appropriate instruction, communication, and audience motivation skills,

delivery of on-the-job training

• Review / Revise existing training materials and update as needed to keep up with

process improvements

• Set a positive tone for the training, including clearly setting expectations, encouraging

participation, and positive reinforcement techniques

• Meet aggressive deadlines
• Demonstrated knowledge of commonly used practices, processes and procedures

within WMOS, MHE

• Delivering accurate training under tight deadlines
• Coordinate with Site leaders to understand training needs and influence the training and

development agenda and objectives

• Lead Training Resources to produce written information, verify and confirm facts.
• Train Trainers in effectively delivering training material to hourly employees.

Qualifications:

• Must be licensed on counterbalance, clamp, reach, etc.
• Ability and availability to work irregular or extended hours including nights, weekends and

holidays as needed

• At least one year in current role.
• Must have attention to detail