Rma Repair Technician(Contract) - Mississauga, Canada - Hikvision Canada
Description
OUR COMPANY
Hikvision is a world leading IoT solution provider with video as its core competency, and manufactures an extensive suite of comprehensive products and solutions for a broad range of vertical markets.
As industry experts with a team approach, Hikvision brings innovative technologies to the market, working alongside partners through the entire business cycle.
Hikvision is dedicated to supporting the needs of customers and remaining a trusted advisor to partners.***
ESSENTIAL JOB FUNCTIONS
- RMA receiving:_
- Receive Customer returned Credit and Repair units in the RMA system, receive all packages same day when delivered
- Place the Credit and Repair unit in separated stock
- RMA repairing and spare parts control:_
- Repair customer's repair unit in 10 business days
- Order spare parts if needed
- Spare parts inventory control
- Submit repair report to department manager
- Return credit stock testing and repairing:_
- Test and repair Return credit units when available
- Separate the qualified, defected and scrapped units in different category for further use
- Return credit units' stock control
- Submit the inventory report to department manager
- RMA shipping:_
- Prepare repair report and packing slip, ship the repaired units back to customer
- Ship the replacement units or accessories to customer if needed
KNOWLEDGE, SKILLS, AND ABILITIES
- College Diploma
- Minimum 2 year of repairing experiences in a warehouse environment
- Willing to work flexible schedules
- Detail oriented
- Ability to work in a fastpaced environment as needed
- Dependable and coachable with excellent personal and organizational skills
- Proficient PC skills (Microsoft Office suite)
- Ability to sit, stand, walk regularly and occasionally lift up to 50 pounds
- Mandarin will be a plus
ADDITIONAL INFORMATION:
- This is a fulltime contract position and may require overtime work when needed
- This position operates in a warehouse environment located in Mississauga, Ontario(1011 Haultain Ct unit 15, Mississauga, ON L4W 1W1)
- This role routinely uses standard office and warehouse equipment such as computers, phones, photocopiers, fax machines, etc.
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