Customer Care Logistics Representative - Markham, Canada - Thomas, Large & Singer

Thomas, Large & Singer

Verified Company

Markham, Canada

11 hours ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Thomas, Large & Singer Inc. (TLS) is currently seeking an energetic
Customer Care Logistics Representative to join our team.

Reporting directly to the Customer Care Team Leader, the Customer Care Logistics Representative is responsible for delivering quality customer service to the TLS customer base by ensuring that all orders are processed accurately and efficiently load planned for all assigned clients.

This position will be based out of our head office in Markham, Ontario.

Summary of Duties and Responsibilities:

Plan & optimize freight loads
Solve delivery problems and trace orders for customers
Confirm orders, report shortages, and "out of stocks"
Act as liaison between clients and customers to ensure mutual satisfaction
Daily communication with assigned carrier for equipment forecast and ensure service expectations are met
Provide recommendations/solutions to improve service
Maintain documentation of current client procedures
Customize order/delivery information to increase efficiency of order processing and user friendliness
Assist visitors to the office, answer occasional calls as a back up to reception and occasionally assist courier deliveries incoming and outgoing

Key Qualifications:

Excellent English communication skills, both written and verbal
Completed College Diploma or Certification Program in any relevant field
Minimum of 2 to 3 years of previous order desk/customer service experience
Ability to trouble shoot and problem solve
Strong organization skills and ability to prioritize multiple tasks
Strong Microsoft Office skills
Word, Excel etc.
Understanding of freight / supply chain concepts beneficial
Ability to work well as part of a team as well as independently
Previous food industry experience with major retailers is a definite asset

What's In It For You
-
Great team dynamic and tight knit company culture. One of the most important factors in choosing your next role is the people you work with and our people are AWESOME
-
Flexible work environment. Some flexibility on working hours and work from home days.
-
Competitive compensation package (salary & bonus). We get it - money isn't everything, but it's still a very important factor.
-
Benefits

Health & Dental, Life Insurance, Disability Insurance, Parameds
Massage

-
Pension Matching (after 1 year - employees put in 5% and TLS matches with 5%)
-
Tuition and professional fees reimbursement
-
Summer Hours Program - who doesn't want to leave early on Fridays to spend more time with friends and family while the sun is shining

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

About Thomas, Large & Singer Inc.

Since 1912
, Thomas, Large & Singer has been a preferred buy-sell distributor in the Consumer Packaged Goods industry for many Canadian and international clients.

Over the past century, the company has developed expertise in all facets of the industry from national logistics and warehousing, to order-to-cash, trade promotional control solutions, broker management and sales agency of private label and industrial ingredient solutions.

Job Types:
Full-time, Permanent

Salary:
From $40,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Onsite parking
Paid time off
Tuition reimbursement
Vision care
Work from home

Schedule:

8 hour shift
Day shift
Monday to Friday

Supplemental pay types:

Bonus pay

COVID-19 considerations:
All PPE provided while on-site.

Experience:

Customer Service: 1 year (required)

Work Location:
Hybrid remote in Markham, ON