Complaints Outreach Coordinator - Toronto, Canada - HCRA Ontario

HCRA Ontario

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

WHY WORK AT HCRA:

We foster a professional home building industry that Ontarians can trust.

The Home Construction Regulatory Authority (HCRA) is a not-for-profit corporation that is designated by the provincial government of Ontario to administer and enforce the New Home Construction Licensing Act, 2017 and associated regulations.

HCRA holds licensed builders to professional standards, protects the public interest, and enhances consumer confidence in the homebuilding industry in Ontario.

In addition, HCRA strives to educate consumers to ensure that they can make informed decisions and understand the benefits of a regulated homebuilding sector.

As Ontario's newest regulator, HCRA is dedicated to providing the highest level of service to everyone they serve.

HCRA provides a flexible, hybrid and collaborative work environment, with an array of benefits as well as considerable time off allowances.

Additionally, as a mid-sized organization, team members have direct exposure to senior management on a regular basis and they get the opportunity to work on a range of assignments with significant responsibilities.

By joining the HCRA, you'll be a part of the establishment of a growing regulator that is passionate, engaged, forward-thinking and innovative.

WHAT THE POSITION IS:

We are looking for a
Complaints Outreach Coordinator to contribute to our fair, effective, and proactive operations by providing support to the Professional Conduct team.

As the initial point of contact for complainants, the Complaints Outreach Coordinator will evaluate incoming complaints to
determine scope of jurisdiction and maintain ongoing contact with the complainant to keep them updated on progress.

The Complaints Outreach Coordinator will provide
support and recommendations to the Supervisor, Professional Conduct with respect to complaint outcomes.

Additionally, the Complaints Outreach Coordinator is responsible for preparing various letters and memoranda, recording information into and
maintaining our electronic complaint files while ensuring accuracy, and supporting the complaints process along with other HCRA team members.

WHAT SUCCESS LOOKS LIKE:

It is important to this role to have
strong analytical and risk assessment skills in order to effectively respond to inquiries and requests.

Having good organizational skills,
research aptitude, a high-level of
self-direction and initiative, strong records management skills, and excellent computer skills will enable you to hit the ground running and be successful quickly in this role.

Those who have been successful at HCRA are detail oriented and self-motivated.

Driven individuals with
strong communication skills are critical as stakeholder experience, problem solving, and continuous communication is crucial in our day-to-day operations.

The ability to handle multiple simultaneous activities on tight deadlines is a reality and being motivated by providing a fair, safe, and effective regulation operation is a key indicator that our organization may be for you.- Accommodation, if required, will be provided throughout the hiring process in accordance with the Ontario Human Rights Code.

HCRA is committed to providing an atmosphere free from barriers that promotes equity, inclusion and belonging. We are an equal opportunity employer and do not discriminate against employees or qualified applicants on the basis of race, religion, ethnicity, national origin, ancestry, marital or family status, age, gender identity or expression, gender, sexual orientation, disability, or any other characteristic protected by law._
The Home Construction Regulatory Authority (HCRA) acknowledges that we are on the traditional territory of many nations including the Mississaugas of the Credit, the Anishnabeg, the Chippewa, the Haudenosaunee and the Wendat peoples and is now home to many diverse First Nations, Inuit and Métis peoples. HCRA also acknowledges that Toronto is covered by Treaty 13 signed with the Mississaugas of the Credit, and the Williams Treaties signed with multiple Mississaugas and Chippewa bands._