Pc & Lan Specialist - Surrey, Canada - Powertech Labs

Powertech Labs

Verified Company

Surrey, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview

Major Responsibilities and Duties

Analyzes and determines the operation status, nature and cause(s) of hardware and software problems by reviewing system and equipment performance status reports, screen messages, logs, printouts, etc.; operates diagnostic test software and equipment; follows up to correct system/equipment performance and service quality.
Performs technical LAN administration functions such as maintaining the system and resolving problems associated with user access information: by referring to technical Information or discussing solutions with other staff; performing daily backups; maintaining logs, updating databases, monitors performance statistics on LAN servers and ensures the optimization of LAN performance; monitors WAN/Internet connection and interacts with senior staff or vendor support to ensure connectivity is maintained.
Coordinates the purchase of hardware and software; research new standard hardware and software products to prepare technical reports and recommends or rejects the product.
Installs, coordinates and oversees the installation, upgrading or repair of hardware and software participates in the development, implementation and installation of new or revised systems or system components; prepares or updates documentation or develops new or revised procedures, instructions, manuals, etc.
Provides technical guidance and advice to users; develops, coordinates and conducts user level training.
Participates as a member of project teams in major system upgrades and modification projects.
May act as a LAN administrator as required; monitors Email and web server to ensure proper operation and escalates problems when required.
Performs duties of a minor nature related to the above duties which do not affect the rating of the job.

Qualifications

Completion of a Certificate of Technology from an Institute of Technology in Computer Systems with 6 months of experience as a PC/LAN Administrator in a user level position providing troubleshooting and assistance (or equivalent).

Skills, Knowledge and Abilities Required

Ability to diagnose, analyze, trouble shoot and resolve LAN, and PC problems at the desk top user level.
Ability to analyze hardware and software problems by interpreting screen messages, status reports, printouts, log data, etc.
Ability to operate and interpret diagnostic software and equipment.
Ability to prepare test/control procedures, routines, manuals and system user manuals.
Ability to provide operating guidance and conduct user level training and demonstration sessions.
Ability to participate in project teams to develop, implement and install new/revised, system components.
Ability to install, coordinate and oversee software/hardware installation and maintenance projects.
Ability to conduct LAN maintenance system upgrades.
Ability to administer LAN procedures and practices.
Knowledge of problem escalation protocols and procedures.
Knowledge of PC desktop configuration, operation and related LAN, WAN and network architecture framework, troubleshooting techniques, backup and recovery procedures, computer procedures and documentation techniques.
Demonstrated ability to operated PC, LAN and mainframe systems.
Good oral, interpersonal, training, communications and analytical skills.

Additional Info

Demonstrated experience in a customer facing IT support role will be advantageous
Experience with administering Microsoft Azure, Microsoft Active Directory and/or Microsoft 365 platforms are an asset
Real world experience in troubleshooting technical issues and finding a resolution will be advantage
Relevant experience in hardware (workstations, laptop, etc.) faultfinding, deployment, and repairs will be considered
Recent graduate of a Computer Information Systems Program or related customer service experience will also be considered.

Job location :
Surrey

Status :
Full time Regular

ALL CANDIDATES ARE REQUIRED TO ATTACH A COPY OF THEIR COVER LETTER, RESUME, DIPLOMA/DEGREE, ACADEMIC TRANSCRIPTS & PROOF OF PROFESSIONAL DESIGNATION.

Note that applicants are required to submit/upload a copy of their college transcripts and Diploma as proof of post-secondary graduation.

If applicable, a copy of your work visa is also required.

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