Customer Experience Associate - Sault Ste. Marie
3 days ago
Job summary
This position offers an opportunity to build deep relationships with customers by performing customer service transactions providing product and service advice promoting banking solutions achieving assigned goals business objectives in a timely accurate manner working in a fast paced environment.Responsibilities
- Process financial transactions deposits withdrawals bill payments standardized operating procedures industry regulations TD Code Conduct Ethics.
- Understand determine customer needs recommend solutions specific needs exercising discretion confidential matters.
- Achieve assigned goals business objectives promoting banking solutions completing processes timely accurately delivering quality experiences recommending operational improvements where opportunities exist achieve operational excellence connect personally advise customers appropriately clearly on banking processes help build positive diverse equitable work environment participating performance development assist team respecting coworkers staying dedicated keeping everyone up date routine activities deliver quality experiences recommend operating improvements where opportunities exist achieve operational excellence respond resolve concerns standard procedures escalating non standard activities necessary assist team respecting coworkers staying dedicated keeping everyone update routine activities provide information advice services products solutions existing prospective TD customers refer clients appropriate internal Bank partner ensure positive customer experience join TD Canada trust think like customer act owner innovate purpose execute speed impact process financial transactions deposits withdrawals bill payments according standardized operating procedures industry regulations td code conduct ethics understand determine customer needs recommend solution specific need exercising discretion confidential matter achieve assign goal business objective promote bank solution complete process timely accurate manner deliver quality experience recommended operate improvement were opportunity existed achieve operation excellent connect personally advised client appropriately clearly on bank process help build positivie diversi equitabe workplace participate perform develop assist team respect coworker stay dedicate keep every one up dat routine activity deliver qualty experiance recomend operatinal improve were opportunitey existe achiev operatio excelent respond reslove concern stand procedure escalate non stand activiti necessari.
Job description
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