Senior Technical Specialist - North Vancouver - ICBC

Description

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Hours of Work: 7.5 hours per day - 5 day week (M-F)

Work Arrangement: Hybrid 8

Salary Range: $ $ Annually

Location: North Vancouver, British Columbia, Canada

We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email – we are committed to ensuring an accessible experience for all candidates.

At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we've created two talent communities for Indigenous Peoples and People with Disabilities. By joining one of these communities, you'll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you're welcome to apply for jobs at ICBC whether or not you join a talent community.

We look forward to hearing from you

Mainframe & ECM Platforms is seeking a Senior Technical Specialist to take on the role of Mainframe Lead within Software Technology Platforms at ICBC. This position plays a critical coordination role between ICBC's application teams and our third party vendor responsible for Mainframe Platform support. The successful candidate will be responsible for overseeing deployments, managing issue resolution, and ensuring stable operations across a broad range of mainframe applications. We are looking for a highly motivated individual with strong technical acumen and excellent communication skills; someone who is comfortable working in a dynamic environment and collaborating across multiple teams.

Key Responsibilities

Operational & Technical Leadership

• Serve as the primary point of coordination between the mainframe vendor and ICBC application teams.
• Ensure smooth day-to-day operations of mainframe applications and infrastructure.
• Support both project and operational teams in the enhancement and development of system components.
• Provide technical leadership and mentorship to junior and intermediate staff.
• Assist with troubleshooting activities and guide application teams during production deployments.

Vendor & Stakeholder Collaboration

• Review vendor reports and work closely with the vendor to identify optimization opportunities.
• Coordinate with the vendor on high-priority incidents and ensure timely resolution.
• Collaborate with internal IS colleagues, management, and cross-functional teams to support both projects and operational initiatives.

Planning & Delivery

• Contribute to technical consulting, planning, and solution design activities.
• Participate in multiple concurrent projects or workstreams, providing technical oversight.
• Assist in developing specifications for complex systems integrations within mid to large scale IT infrastructure environments.
• Produce technical requirements, business cases, budgets, and evaluation criteria for IT projects and procurement activities.
• Lead technical evaluations of vendor proposals as required.

Position Requirements

• Leading or coordinating multiple parallel initiatives.
• Providing technical operational leadership and consultation.
• Managing vendors for support and service delivery.
• Supporting customer-facing applications in an enterprise environment.
• Coordinating application deployments in operational or project contexts.
• Applying strong critical thinking, organization, and documentation skills.
• Communicating effectively across all levels of technical and business stakeholders.
• Maintaining a customer-focused mindset aligned with service management objectives.

Enterprise Experience With

• Technology operations across large IT environments.
• System upgrades, maintenance, and lifecycle management.
• Multi-site infrastructure systems design and documentation.
• Delivering solution designs and configuration specifications for enterprise systems.
• IT procurement processes including developing business cases and evaluating vendor proposals.
• Familiarity or certification in ITIL, including incident, problem, and change management.
• Understanding of systems development lifecycle (SDLC) practices.
• Knowledge of Mainframe technologies and toolsets.

About us:

At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future. Checkout ICBC Year in Review 2025 to learn more about what we've accomplished If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

Our Values

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.
• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.