Assistant Director, Front Office - Toronto, Canada - FAIRMONT

FAIRMONT

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description
For over 94 years, Fairmont Royal York has stood proudly as a Toronto landmark.

When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital.

Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold - the property's exclusive hotel within a hotel luxury experience.

Another stunning chapter for Fairmont Royal York has begun.

As the Assistant Director of Front Office, you are a senior leader in the Front Office department, and directly lead the Front Desk and Royal Service teams, as well as manage our guest experience from arrival to departure.

Oversee the Front Desk and Royal Service daily operations, exemplifying the values of a service focused organization.
Frequent and direct contact with guests, both in proactive and recovery situations.
Regular coaching of leaders and frontline employees to optimize performance. Participating in interviewing, recruiting and selection of new team members. Complete workforce planning including scheduling, payroll and recruitment.
Overseeing adherence to brand guidelines, LQA standards and loyalty programming.
Oversee group arrivals, ensuring all requirements outlined on the resume are executed. Attending precons, resume meeting, and representing the Front Office as a whole.
Lead monthly departmental meetings, communicating goals to increase colleague engagement, service scores and overall productivity.
Thorough knowledge of emergency procedures (Emergency Preparedness Manual) and general crisis situation procedures

Physical Aspects of position:

Frequent standing and walking throughout shift.
Frequent lifting and carrying up to 30 lbs.
Constant kneeling, pushing, pulling, lifting.
Frequent ascending or descending ladders, stairs and ramps.

Qualifications

Excellent knowledge of Rooms division operations. Knowledge of Micros Fidelio Opera and Microsoft Office Applications.
Minimum of two years as a manager within the Front Office at a midsized to large hotel.
Leadership experience in a unionized environment.
Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignments and additional duties.
Diploma/Degree in Hotel Management an asset.

Additional Information Visa Requirements**:
Must provide proof of eligibility to work in Canada.

Job Perks & Benefits:

Complimentary meal in our staff cafeteria each shift
Exclusive discounts at Accor branded properties worldwide with our colleague benefit card
Complimentary drycleaning services for your work attire
Learning programs tailored to hone your skills and talents
Opportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) Committee
Career advancement opportunities, with pathways to national and international promotions, the opportunities are limitless
Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)