Tenant Service Representative - Winnipeg, Canada - ASTROID MANAGEMENT LTD.

ASTROID MANAGEMENT LTD.

Verified Company

Winnipeg, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOB DESCRIPTION

Position Title:
Tenant Service Representative (TSR)

Position Type:
Regular - Full-Time

Position Location:
Winnipeg, MB

Reporting to the Manager of Tenant Experience, the
Tenant Service Representative (TSR) works collaboratively with other team members to manage the tenant lifecycle of a portfolio of properties.

The primary objective of the job is to enhance the tenant experience at every stage of the tenant lifecycle.

As the primary point of contact for tenants, the TSR serves as a liaison between the office and tenant issues.

The TSR also supports key operations for multiple departments, including Facilities, Leasing & Renewals, and Collections & Evictions.

Key Responsibilities

Prospecting, including marketing and advertising of vacant units
Application processing and reviews
Notification of preapprovals and working with office leasing team to coordinate lease creation and signatures
Tenant vacate notices, movein/out condition reports
Tenant complaints, issues, and support
Renewal notices, including rental adjustments in coordination with property owners
Supporting evictions team with coordination and handling of notice of terminations
Daily, weekly, monthly, and seasonal activities related to the overall upkeep of each property and minor maintenance work
Monthly collections process
Monetary responsibility
Support Facilities Management and service issues

Experience & Qualifications

Minimum 3 years' administration and office support experience; preferably at least 1 year in Property Management
Strong organizational skills and attention to detail
Ability to multitask and prioritize timesensitive tasks and matters.
Excellent time management and ability to selfset goals and meet deadlines.
Excellent interpersonal, customer service, and communication skills
Proficient in MS Office Suite (Excel, Word, Outlook, TEAMS, PowerPoint)
Experience with Spectra, Yardi, or Rent Manager
Marketing & Social Media experience
Understanding of Manitoba residential law; experience preferred
High school diploma/ GED equivalent; postsecondary preferred
Require a valid driver's license and reliable vehicle

Compensation