Administrative Coordinator - Toronto, Canada - Corus Orthodontists

Corus Orthodontists

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Come and join our team today and deliver exceptional patient experiences.

Forest Hill Orthodontics is looking for a passionate, energetic, Administrative Coordinator to join our well-established beautiful practice in Toronto, Ontario.

We are seeking a talented and dedicated individual to join us creating beautiful smiles that last a lifetime.
This role is suited for an individual with a vibrant personality who is an excellent communicator. Having empathy and being able to support and manage a team is essential. The individual must have experience working in a reception capacity as well as having some experience in administrative duties.

What you will benefit from:

A competitive hourly wage
A competitive total rewards package with an employee benefits program that includes extended health coverage, PLUS an additional health spending account and an employee & family assistance program.
Being part of a collaborative and engaging team that prioritizes employee development.
Partnering with and learning from an experienced network of professionals.
We are part of the Corus Orthodontists family which is a growing orthodontic partnership network that provides an ideal balance of support and autonomy for orthodontic specialists at all stages of their careers. We are one of the fastest growing orthodontic partnerships with over 60 practices and 950 team members.

About the job - key responsibilities:

Responsible for administrative data integrity (patient statuses, implementing software changes)
Responsible for training new administrative team members
Ensuring a smooth and patient focused new patient process
Trouble shooting and addressing administrative issues that may arise
Working with the clinical team lead to address any clinical scheduling concerns/issues
Supporting the Doctors and Office Manager as needed
Ensure that the schedule accounts for the appropriate amount of doctor time, filling openings as necessary
Creating administrative protocols as needed and ensuring protocols are being followed
Working with the marketing team to coordinate contests, referrals and events
Reading a Profit and Loss report and helping to impact on positive results
Greet patients as they arrive and make them feel welcome.
Book appointments for new and returning patients utilizing the appropriate scheduling templates.
Manage patient statuses and ensure that appointments are booked or archived accordingly.
Enter relevant patient information into the computer and file all incoming correspondence and xrays once they have been scanned.
Manage active patient files and archive files for patients who are no longer in treatment.
Confirm that appointment reminders are being sent out, followup with unconfirmed appointments, and reschedule noshows.
Take payments received at the front desk, post them, and provide receipts to the patients.
Answer the telephone to direct calls, take messages, assist with patient emergency calls and answer general inquiries; followup on messages left during clinic closures.
Be an active participant in staff meetings and committee meetings.
Work cohesively with fellow team members to provide an atmosphere of trust, mutual respect, and cooperation.

About you:

You are an excellent communicator who brings enthusiasm and passion to every interaction.
You are detail orientated
You enjoy organization and planning.
You thrive on the challenge of managing competing priorities.
You care about providing excellent customer service and positive patient experiences.

What you bring - qualifications:

One to two years of administration experience within a clinical setting (preferred)
Experience working in a general dental clinic is an asset.
Experience working with dental insurance plans an asset.
Working knowledge of Microsoft Office suite; proficiency with dental management software systems is an asset.
Exceptional interpersonal and communications skills (verbal and written), with a proven ability to build strong relationships and rapport with patients, parents, doctors, fellow team members and the community.
Keen attentiontodetail and time management skills.

How to Apply:

INDHIGH