Director of Client Solutions - Toronto - Daily Hive

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    Description
    Director of Client Solutions (18-month Contract)Location: Toronto, ON (Hybrid)Posted on: Feb 2

    Role: Director of Client Solutions (18-month contract)

    Location: Toronto, ON

    Salary: CAD$80,000-$90,000

    This is a full-time contract role covering an 18-month maternity leave.

    About Curiocity Media Group (CMG)

    Curiocity Media Group, part of ZoomerMedia, is one of Canada's leading digital media publishers, helping millions of people discover the best of their city and beyond through engaging, hyper-local content and brand partnerships. We combine editorial excellence, data-driven storytelling, and a distinctly fun, approachable voice to deliver campaigns that perform for both clients and audiences.

    About the Role

    The Director of Client Services is a senior leadership role overseeing our Client Solutions Department, consisting of CMG's Marketing Strategy and Account Management Teams. This position is responsible for the overall health, profitability, and growth of client relationships, ensuring that branded content and digital marketing programs are strategically sharp, flawlessly executed, and consistently deliver value for clients and CMG. Reporting to the Senior Vice President, this role leads client-facing teams, acts as the primary strategic partner for key accounts, and drives operational excellence, innovation, and collaboration

    What You'll Do

    Lead client strategy and relationships

    ● Serve as the senior point of contact for key clients, owning satisfaction, retention, and long-term partnership health.

    ● Guide clients through strategy, performance, and optimization recommendations, navigating complex or sensitive conversations with clarity and confidence.

    ● Act as an escalation point for high-impact accounts, balancing client advocacy with internal delivery realities.

    Oversee Marketing Strategy and Account Management Teams

    ● Lead, mentor, and develop the Marketing Strategy and Account Management teams, ensuring both are tightly aligned around client objectives and service excellence.

    ● Ensure Marketing Strategy develops clear, insight-driven pitches, programs, and product recommendations that are feasible for internal execution teams, while tracking win/loss ratio to inform performance and product offering shifts.

    ● Ensure Account Management owns the end-to-end client service experience post-sale, keeping campaigns on time and on budget while looping in internal execution teams.

    ● Set goals, KPIs, and working norms for both teams, and develop structures (meetings, rituals, workflows) that keep them coordinated.

    Drive revenue retention and expansion

    ● Partner closely with Sales Management on retention and growth plans, including renewals, upsell and cross-sell opportunities, and new business pitches.

    ● Contribute to compelling, insight-led proposals, sales decks, and case studies that clearly articulate how solutions meet client objectives.

    ● Ensure scopes and expectations are clearly defined and profitable before handoff to execution teams.

    Champion process, tools, and client experience

    ● In collaboration with CMG Management, participate in the refinement of processes, time-tracking, and workflow practices within Marketing Strategy and Account Management that increase efficiency, predictability, and margin health.

    ● Partner with CMG Management to standardize how campaigns are briefed, kicked off, and reported on, ensuring a consistent, high-quality client experience.

    ● Identify and address bottlenecks or misalignments between client-facing teams and execution teams, without directly managing execution resources.

    Lead change and innovation

    ● Act as a visible champion for AI, new platforms, and evolving ways of working within CMG, helping client-facing teams adopt smarter, more efficient practices.

    ● Collaborate with Director of Digital Performance and other stakeholders on new formats and offerings that differentiate CMG in the market, ensuring Marketing Strategy can confidently take them to clients.

    Translate performance into insight

    ● Oversee performance and financial reporting from a client-service perspective, ensuring Marketing Strategy and Account Management are using accurate, timely data.

    ● Use insights to refine pitches, recommendations, and account plans, surfacing risks and opportunities and informing both client decisions and internal planning.

    What You Bring 

    ● 8+ years in digital media, advertising, or marketing, including senior experience in client services or account leadership.

    ● A track record of owning senior client relationships, growing key accounts, and navigating complex stakeholder dynamics.

    ● Strong strategic thinking with a bias toward execution, measurable outcomes, and clear prioritization.

    ● Hands-on experience with branded content and multi-channel digital campaigns across web, social, and other digital platforms.

    ● Solid financial literacy, including comfort managing scopes, margins, budgets, and forecasting for client programs.

    ● Experience leading and developing client-facing teams in a media, agency, or digital environment, acting as a trusted coach with high standards and empathy.

    ● Exceptional communication and presentation skills, with a calm, credible presence in high-stakes situations, periods of change, and ambiguity.

    ● Strong technology fluency, including working within and overseeing order management, CRM, and project management systems.

    What We Offer

  • Flexible paid time off policy to ensure you're able to get the break you need and work at an optimized level.
  • Opportunity for both professional and personal growth.
  • Hybrid work environment.
  • Benefits package including dental, vision and extended health starting after 3 months.
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