Customer Care Coordinator - Port Hope, Canada - Mason Homes

Description

The Customer Care Coordinator works directly with the Customer Care Department to ensure The Best Homeowner Experience is delivered at each opportunity, from post-purchase through to post-warranty periods.

The coordinator will perform daily administrative tasks while also acting as a liaison to direct homeowner inquiries and concerns to the appropriate internal individuals/departments and/or outsideagencies.

The Customer Care COORDINATOR'S main DUTIES & RESPONSIBILITIES will include (not limited to):

• Provide superior customer service, while protecting the interest of the Company and preventing Tarion intervention wherever possible
• Conduct, perform and update all servicerelated administrative duties, deficiency reports, work orders and homeowner letters.
• Coordinate all service requirements and issue work orders for site Service Technicians and Trades.
• Prepare schedule for PDI appointments and distribute PDI letters monthly.
• Review Closing Date changes, reschedule PDI and Prep schedule, update PDI / Prep report and distribute any revised schedules.
• Track all PDI Reports and 30Day, Year-End and 2nd Year lists and prepare Tracking Sheets
• Keep abreast of all Tarion guidelines, maintain lines of communication with Tarion representatives, ensure compliance within Tarion guidelines and demonstrate a commitment to customer satisfaction.
• Other responsibilities as deemed necessary by the Customer Care Manager

The following are desirable skills of a Customer Care Administrator:

• Must have a good understanding of house construction.
• Knowledge of Tarion and the Construction Performance Guidelines
• Able to interact and communicate effectively with individuals.
• Must have high level of interpersonal skills, able to handle sensitive situations.
• Continually demonstrates professionalism, and a positive attitude.
• Must establish priorities and meet set deadlines.
• Must have good organizational skills.
• Proficiency in MS Office (Outlook, Word and Excel, Newstar)
• Impeccable with organization and timemanagement

Salary:
$27.00-$29.00 per hour


Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Port Hope, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Shift availability:

• Day Shift (preferred)

Work Location:
In person