Order Entry Representative - Vaughan, Canada - Assa Abloy

Assa Abloy

Verified Company

Vaughan, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Order Entry RepresentativeCompany:
ASSA ABLOY Door Security Solutions Canada

Reports to:
Order Entry Manager - ASSA ABLOY DSS Canada

Location:
Vaughan, Ontario Canada

ASSA ABLOY Door Security Solutions provides end-users (healthcare facilities, schools, universities, military, commercial buildings, etc.) with unsurpassed security and life-safety solutions and the essential support services (LEED consultation, code compliance, access control system integration, product research and selection, specification writing services, technical support, etc.) to ensure well-functioning doorway systems in the commercial building industry.

This is all accomplished by combining the strengths of industry-leading door and hardware brands.

We are currently seeking an Order Entry Representative to be based in our Vaughan, Ontario Canada headquarters.

Job Summary

As an Order Entry Representative, you'll be responsible for reviewing, editing and entering customer orders, coordinating information with factories, Customers and Sales Team members for accurate and timely processing of Customer requirements.

This position reports directly to the Order Entry Manager.

Your Key Responsibilities

Review the Customer's orders to ensure accuracy and validate their product requirements
Enter or edit Customer orders in the assigned timeframes
Act as the Customers' first level technical liaison for product inquiries
Communicate effectively with Customers and Sales representatives throughout the order process; keep Customers informed of their order status and ship dates, and expedite if required
Follow up on orders with the factories and Customers; work with Customer Service to make necessary changes if required
Research back charges, no charge orders, and sales credits
Be responsive and attentive to both external and internal Customer needs and assist in the resolution of any issues or concerns in a timely and professional manner
Work closely and collaboratively with all support departments to provide Customers with the best customer experience throughout the entire order fulfilment cycle
Maintain constant communications with the Sales team regarding distributor issues, pricing, discounts and other pertinent information
Other duties as assigned

Your Education and Experience

Secondary or postsecondary education
2+ years' experience in customer service and/or order desk for technical products
Excellent knowledge of ERP and EDI systems; preferably JDE
Experience in the building materials industry an asset

Your Key Competencies

Good technical acumen; ability to learn and understand products well, experience with technical products, catalogues and price books
Detail oriented with the ability to troubleshoot and resolve customer issues;
Strong time management skills and the ability to work in a fastpaced environment and understand customer urgency well
Strong system proficiency
Excellent interpersonal skills with demonstrated success working in a team environment
Proficient English skills

Our Benefits

Employerpaid Benefit plan
Competitive Retirement plan
Ongoing training and development
Fun and supportive environment

Experience a safer and more open world.

Application due
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Function
Administration, Facilities & Secretarial

Experience level
Associate

Location
Vaughan, Ontario, Canada