Inside Sales Representative - Mississauga, Canada - National Energy Equipment

National Energy Equipment

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

National Energy Equipment, Inc. is the largest distributor of energy related equipment in Canada, providing service from coast to coast.

Our greatest strength is our employees, and our objective is to provide the best sales and service support in our industries, while synergizing product offerings for optimum benefit to our customers.

As the front line of our sales team, the Inside Sales Representative is responsible to provide Inside Sales duties and related responsibilities such as order desk duties, inventory control (i.e. local purchasing), running daily reports and acting upon the information from them.

Responsibilities & Accountabilities:

Customer Service: Provide professional effective and efficient daytoday solutions and customer service to a wide customer base, including but not limited to inquiries, quotations, technical support, and order entry, order processing and followup. Coordinate transfers, and shipedit the orders once shipping has processed the order, and ensure that invoicing is done daily
Purchasing: Work with purchasing to ensure inventories and restocking patterns are sufficient to efficiently fill a minimum of 95% of customer orders. Ensure restocking patterns evolve with customers' changing requirements.
Inventory Control: Ensure that the orders are shipped on time and inventory turns are maximized and controlled. Address any slow moving inventory concerns. Ensure that inventories are kept up to date. Discuss, develop and implement any ideas or plans to meet the targeted Inventory Turns or Delivery programs. Source all back orders from suppliers and branches.
Shipping: Assist shipper/receiver as required including shipping, receiving, general warehouse duties
Run and review reports checking for discrepancies, omissions, and errors. Address any concerns resulting from the reports. Review the back order report, and overdue purchase order report on a regular basis and address any concerns.
Promote sales of Company products and source products for all new and existing customers, supporting sales initiatives that are offered.
Communicate with the management about issues that arise that could affect customer service.
Assist with returning warranty items to our suppliers.
Assist other departments with paperwork (i.e. estimates to customers on all items to be repaired) as required

Qualifications:

Order desk and customer service experience, Experience within a Petroleum or Propane envrironment would be an asset
College diploma, preferably in a business discipline, or equivalent work experience
Proven time management and organizational skills
A strong interest and motivation for building relationships with customers, outstanding interpersonal skills
Must be able to work in a demanding environment, and enjoy learning new concepts and products
Strong problemsolving ability, particularly relevant in managing customer accounts
Exceptional communication skills (written/verbal)
Proficiency with Microsoft Office

Job Types:
Full-time, Permanent

Benefits: