IT Technician - Mississauga, Canada - MySolar
Description
Company Overview:
We are a leading premium solar installation company committed to delivering sustainable energy solutions to our customers.
With a focus on innovation and excellence, we strive to revolutionize the renewable energy industry while ensuring customer satisfaction and environmental responsibility.
Position Overview:
Key Responsibilities:
CRM Management:
Oversee the configuration, customization, and maintenance of the CRM platform to meet the evolving needs of the organization.
Technical Support:
Provide timely technical support to sales and operations teams, troubleshooting issues, and implementing solutions to maximize efficiency.
Integration:
Collaborate with internal stakeholders to integrate CRM with other business systems, ensuring data integrity and seamless workflow.
Customization and Development:
Utilize coding skills to customize CRM features, develop automation solutions, and implement enhancements tailored to business requirements.
Training and Documentation:
Develop training materials and conduct sessions to educate users on CRM functionalities and best practices. Maintain comprehensive documentation for system configurations and procedures.
Data Management:
Implement data management best practices, including data cleansing, deduplication, and migration, to ensure the accuracy and reliability of CRM data.
Security and Compliance:
Implement security measures and adhere to compliance standards to safeguard sensitive customer information and ensure regulatory compliance.
Continuous Improvement:
Proactively identify opportunities to enhance CRM usability, functionality, and performance through regular evaluation, testing, and feedback gathering.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or equivalent.
- Proven experience in CRM administration, customization, and integration.
- Proficiency in programming languages with the ability to write code.
- Strong analytical and problemsolving skills, with the ability to troubleshoot complex technical issues and implement effective solutions.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and communicate technical concepts to nontechnical stakeholders.
- Detailoriented mindset with a focus on accuracy and data integrity.
- Experience with solar energy, renewable energy or solar sales is a plus.
Benefits:
- Competitive salary commensurate with experience.
- Opportunities for professional development and career advancement.
- A collaborative and supportive work environment committed to innovation and sustainability.
Pay:
From $40,000.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Experience:
- IT support: 1 year (preferred)
Licence/Certification:
- CompTIA A+ (preferred)
Work Location:
In person
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