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Account Manager

    Account Manager - Canada - Evolving Web

    Evolving Web
    Evolving Web Canada

    3 weeks ago

    Default job background
    Description
    Do you want to work at a growing digital agency to foster clientrelationships and build client success? Do you enjoy collaborating ontechnical and creative strategies, tracking project progress and success,and working to understand the long-term objectives of clients?

    We want to evolve with you We are looking for someone with 6+ yearsexperience of working in the account management space.

    In this role,you'll collaborate with our project management team and our sales team...

    and working to understand the long-term objectives of clients?We want to evolve with you We are looking for someone with 6+ yearsexperience of working in the account management space.

    In this role,you'll collaborate with our project management team and our sales teamand take the lead in client communications.

    In your role as Account Manager, you will be expected to:
    Serve as the lead point of contact for clients (both large-scale webdesign and development projects, and ongoing evolution and supportprojects)


    Deepen your understanding of Evolving Web's services and strengthsand how we support our clientsUnderstand each client's business modelBuild and maintain strong, long-lasting client relationshipsNegotiate contracts with new clients and manage contract renewalsDevelop trusted relationships with stakeholdersEnsure the timely and successful delivery of projects according tocustomer needs and objectivesClearly communicate the progress to clients and to the leadershipteamWork with the sales team to understand client needs and look foropportunities to expand our service offeringForecast and track key account metrics and report on the status of allaccountsAssist with challenging client requests and know when to escalate tothe leadership teamWork on important projects for public sector clients, such as TourismeQuebec, Princeton University and the Government of Canada.

    Give feedback to team members and help team members grow and improvetheir skillsWork as part of a multi-disciplinary team of designers, developers, andstrategistsReceive mentorship on how to grow as a leader, improve your skills, anddeliver quality products.

    Take ownership of the outcomes of the projects you work on and step into help other projects when neededBe part of a diverse multilingual team spread across manycountriesReceive encouragement and support to optionally write blog posts underyour name and present at conferences.

    Have a competitive salary and a good work-life balanceJoin a hybrid/remote-friendly agency that is based out of OldMontréalWork with dedicated people in a fun and friendly environmentHealth InsuranceWhat kind of skillset do you need to be successful in your role withinthe Evolving community?You have 3-5 years of agency experience, preferably in digitalmarketingYou have a proven track record of successfully managing web design anddevelopment projectsYou have an understanding of Evolving Web's services and how toposition themYou are an excellent listener and have the ability to understand clientneedsYou have good estimation skillsYou follow and understand digital best practices, technologies, andtrendsYou are motivated by managing client relationships and handlingmultiple projects at once.

    You are comfortable with public speaking and presenting tostakeholdersYou have experience using CRM and project management softwareYou have experience tracking goals and resultsYou contribute to the culture of the agency and participate inactivities that develop a feeling of belonging to it.

    You have excellent communication skills preferably in both French andEnglishYou have experience supervising othersExperience selling to the US marketWhat kind of person usually gets along easily with us?Someone who feels better products come from a collaborative workprocessNot afraid to voice your opinion but open to any inputOrganized and able to work on several projects concurrentlyCreative and curious, you're not afraid of learning new tools orresponsibilitiesStrong team player, problem-solving and leadership skillsBonus for:
    A background in digital design, development, or marketingExperience using Drupal or WordPressExperience working with institutional clientsTagged as: remote, remote job, virtual, Virtual Job,virtual position, Work at Home, work from home

    When applying state you found this job on Remote Network.

    #J-18808-Ljbffr

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