Job Id #30065: Manager, Utility Billing - Hamilton, Canada - City of Hamilton

City of Hamilton

Verified Company

Hamilton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Contribute to the City of Hamilton, one of Canada's largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more.

Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees.

Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
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Job ID #30065:Manager, Utility Billing**:

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Union: Non-Union

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Job Description ID #:A14293

SUMMARY OF DUTIES

Reporting to the Director, Financial Planning, Administration & Policy, the Manager, Utility Billing is responsible for ensuring the billing, collection and accounting of utility billing revenues is in adherence to City guidelines/bylaws and Provincial legislation/regulations.
Responsible for the accurate and timely issuance of water, wastewater and stormwater utility billings for approximately 175,000 accounts.
Ensures tax roll arrears transfers, dispute/appeal processes, preauthorized payment plans, and all customer assistance programs are in accordance with City and Provincial bylaws and legislation. Accountable for establishing and achieving sectional goals and objectives through the effective and efficient use of financial and staff resources and with mínimal disruption to the public. Uses a 'best practices' approach in developing and delivering quality services in a timely and costeffective manner.
Instills a customer service focus which ensures consistent and fair treatment of all ratepayers. Works closely with Customer Service to ensure the City's utility billing policies and procedures are followed at all times.
Responsible for effective management of inquiries, internal from staff and Council and external from the general public, other municipalities, Ombudsman Office of Ontario and the Province.
Responsible for the dissemination of water consumption information in a timely manner to a broad variety of interested parties.
Responsible for the development of the water consumption forecast and related rates revenues budgeting.
Evaluates and reports on the section's service, financial, administrative and staff performance against internal and external benchmarks. Designs and implements strategies to improve effectiveness and efficiency. Sets above average standards and leads by example.
Responsible for the effective and efficient reconciliation of all collections, adjustments and reductions incurred to the utility accounts in the day to day operations of the Utility Billing Section.
Possesses a demonstrated record of strong leadership, conflict resolution and guidance, customer focus, innovation, team advocacy, staff delegation, empowerment and development.
Responsible for the effective oversight and management of identified vendor contracts, inclusive of performance reporting, as well as the development, implementation and management of performance dashboards and reporting.

RESPONSIBILITIES

Assumes lead accountability for the utility billing system, the effective collections and reconciliations thereof, as well as the dissemination of utility billing information from the City. Ensures that the section can meet the growing needs of staff, internal and external clients.
The Manager is accountable to the Director, Financial Planning, Administration & Policy for ensuring that the utility billings, collection, accounting and programs are provided in accordance with City and provincial legislation and in the most effective and efficient manner consistent with the City of Hamilton Mission, Vision & Values.

GENERAL DUTIES (INCLUDING, BUT NOT LIMITED TO)

Oversees the City's billing and collection of City provided utilities (water, wastewater and stormwater).
Participates in strategic planning of the Division and Department as a member of the Division Management Team.
Provides creative leadership through consultation with an effective division management team.
Promotes teamwork and integration between units within the division and with other parties (Hamilton Water and external service providers) participating in cross function and cross program initiatives.
Develops and empowers staff through delegation of responsibilities and accountabilities, through regular feedback and by providing development opportunities and technical direction.
Monitors the operations and projects within the section to ensure safety, service quality, costeffective and timely delivery of services, and environmental and legislative compliance.
Participates in the development and monitoring of Rate Supported operating and capital budgets.
Responds to issues and queries raised by City Council and Senior Leadership Team.
Ensures compliance with Provincial and F