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    Cisco L3 voice engineer - Montreal, Canada - TalentBurst, Inc.

    TalentBurst, Inc.
    TalentBurst, Inc. Montreal, Canada

    1 week ago

    Default job background
    Contract
    Description
    Job Title:- Cisco L3 voice engineer
    Location:- Montreal, QC
    Duration:- 12+ Months Contract

    Description/Comment: Cisco L3 voice engineer, mostly voice project work, but also voice level 3 troubleshooting and Video server management.

    Duties in scope
    • Level 3 BAU support of Call manager, Unity Voicemail and Unified Call Center Express
    • Active participation in the upgrade of the above mentioned systems to version 14.1, incl. planning, upgrading and testing before August 2024
    • Active participating in the planning for upgrading to version 15 for the above systems
    • Level 3 troubleshooting of those systems
    • Working with the vendor Cisco in case of issues
    • Documenting and/or updating documentation of the above
    • Cisco video server configuration/maintenance (VCS and Expressway)
    Not mandatory skills, but preferred would be experience with in configuration and operation/maintenance of
    • Oracle Session Border Controller(Client) and
    • Oracle Enterprise Communication Broker (ECB)
    • Oracle Enterprise Operations Monitor
    • Integration of PSTN telephone with TEAMS
    • Vitec (formerly Exterity) IPTV solution
    Key Competencies
    • Strong team player
    • Strong communication and documentation skills
    • At least 5 years' experience as a level 3 engineer in the above mentioned products
    • Can work independently
    Skills, Knowledge and Experience
    • In depth knowledge of Cisco Voice infrastructure, incl. Voice Gateways
    • In depth knowledge of Cisco Call manager, esp. version 12 and above
    • Good working knowledge of Unity and UCCx
    • Working knowledge of Oracle Client and ECB preferable
    • Working knowledge of Cisco Video servers (VCS and Expressway) and Cisco Video endpoints
    #TB_EN
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