Ecommerce Product Manager - London, Canada - Pall

Pall

Verified Company

London, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis.

Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer.

At SCIEX, you'll find a rewarding role that amplifies your impact on the world and helps you realize life's potential.

SCIEX is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Learn about the Danaher Business System which makes everything possible.

Responsibilities:

Lead the daily management, sustainment, and continuous improvement of the customer experience to drive adoption of Pall's eShop/Portal
Collaborate with stakeholders across business units on developing and maintaining a public facing digital catalog for low touch customers
Manage automating the customer adoption funnel, from onboarding to repeat transaction, including customer communication and nurture streams
Support country expansion, regionalization, and deployment of digital platforms
Partner closely with stakeholders and crossfunctional teams from marketing, product management, sales, customer service, digital operations, UX design, and IT
Conduct VOC with internal and external customers to define business requirements, customer needs, user stories, and website experience opportunities for eShop/Portal
Develop standard work to implement customer feedback loop process
Lead the development of the eCommerce product roadmap (Intershop, WalkMe, InRiver, LiveChat) to drive conversion of nondigital to digital orders
Prioritize features and functionality, manage business processes, communicate, and commercialize digital tools and related technologies
Optimize site search functionality, search facets, and the customer journey
Drive optimization of website through the development and execution of a/b split tests that will improve conversion rate and drive revenue growth
Report out on KPIs and critical metrics to BU stakeholders and marketing leadership using web analytics platforms and PowerBI

Keys to Success in Role:

Strong communication skills with the ability to influence stakeholders and drive change crossfunctionally within the organization
Datadriven marketer with the ability to interpret and synthesize large data sets, present findings, and execute on insights

- eCommerce experience including digital product management, digital marketing, and UX

Ability to work autonomously and manage a variety of marketing initiatives

Qualifications and Experience:

710 years of experience required in marketing and/or digital product management with a focus on B2B eCommerce
Previous BU experience leading crossfunctional teams from marketing, product management, sales, customer service, UX design, and IT
Experience with an Industrial manufacturing company considered a strong plus
Ability to work with enterpriselevel digital platforms preferred (Intershop, WalkMe, PowerBI, QlikView, Google Analytics, Medallia, InRiver, and Marketo)
B.S. or B.A. degree in marketing, business, or the equivalent education and experience

When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win.

As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful
Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.

Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you've ever wondered what's within you, there's no better time to find out.