Customer Service Support - Cambridge, Canada - MealSuite

MealSuite

Verified Company

Cambridge, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Your Success will be measured by your ability to address customer questions and concerns, proactively problem solve to avoid the recurrence of incidents, assist customers with questions and issues experienced, closing customers cases, and utilize customer rating scores for feedback and growth.

If you are passionate about working with customers and have an interest in Customer Service Support, this is the perfect position for you.

Requirements:

A Typical Day

Tracking assigned support tickets
Applies knowledge of system, hardware, and procedures to solve problems
Guide users through diagnostic and trouble shooting processes, which may include using diagnostic tools and software and / or following verbal instructions
Consult user guides, manuals, and other documents to assist in answering inquiries
Report system defects / issues to the product and development team
Participate in system and hardware testing

Work Location

Our company values the connection between employees on a face to face bases as it has been demonstrated it delivers a higher success rate.

It is encourage a commute to the office at
Cambridge, ON at least (2) two days a week.

Shift Schedule:

This position is applicable for either schedule, up to your choice:

Option #1: Monday to Friday
7:30 am
4:30 pm EST
Option #2: Monday to Friday 10:30 am 7:30 pm EST

Experience you may bring:

13 year's experience as Customer Service Support
Customer centric attitude with excellent relationship skills and desire to followup with customers on support issues until resolved
Display strong critical thinking and attention to details to help customer achieve their goals and identify system issues and improvement opportunities
Strong analytical and problemsolving skills
Strong verbal and writing communications skills to explain complex topics easily to customers with limited technical experience
Ability to manage time and prioritize tasks
Adaptable and able to handle a fastpaced environment
Experience with EMR or Food Service considered an asset

Benefits

MealSuite believes in building leaders at all levels and is committed to the personal and professional growth of our employees.

As a member of the team your contributions are highly valued and will play a key role in the continued mission to drive positive change within our communities at large.

So, what's it like to work for us? See below what some of our teammates have to say about their careers at MealSuite:
How would you describe MealSuite in one word?

MealSuite Employee Extras

On top of competitive salary, MealSuite teammates enjoy:

Healthcare & Dental benefits
Unlimited Vacation
Opportunities for career development and advancement
Discounted Gym Membership (Canada)
Amazing culture that emphasizes a
Hard Work, Play Hard Culture:
Remote Work Flexibility

Recognized as an Inc 5000 Fastest-Growing Company, MealSuite offers the innovation and agility of a start-up matched with the stability of an established company in a growing industry.