Sr Tech Ops Analyst - Mississauga

Only for registered members Mississauga, Canada

2 days ago

Default job background
$85,642 - $119,899 (CAD)

Job summary

We are seeking a Senior Technical Operations Analyst to join our Service Management Office (SMO). The ideal candidate will be responsible for owning and governing Incident and Major Incident Management processes within the IT Service Management framework.


The successful candidate will define process standards and policies drive governance of both processes in adherence to established KPIs metrics operational stability forefront recommend implement process improvements policies procedures tool enhancements create user guides SOPs best practice materials efficient effective operations.


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