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Mobile Vehicle Service Technician - New Westminster, BC, Canada - VinFast Recruitment
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Description
VinFast is Vietnam's leading manufacturer of premium automobiles and has achieved its initial goal of being #1 in all competing segments of domestic car retail in less than 2 years.
VinFast is one of the largest auto manufacturers in South East Asiawith world-class equipment and infrastructure, with a capacity of up to 500,000 cars per year.
We have partnered with global leading automotive suppliers in manufacturing and engineering and enlisted the world-renowned Italian design house Pininfarina to design both the exterior and interiors of our entire model line.
VinFast also supports its owners with an exceptional, seamless customer experience in both sales and aftersales.VinFast Auto Canada Inc.
an OEM distribution company with a Direct-to-Consumer business model, has an ambitious growth strategy planning rapid retail and aftersales facility expansion in Canada over the next 12 months.
Our management team is now looking for talented individuals from the automotive, retail consumer products, and technology industries to assist in this endeavor.
Our top applicants will possess an entrepreneurial mindset, be a creative problem solver, have an incredible work ethic and thrive in a start-up environment.
VinFast and VinFast Auto Canada Inc. are subsidiaries of Vingroup, one of the largest private conglomerates in Asia with a market capitalization of C$20 billion. Technology, Industrials, and Real Estate.We are looking for high-caliber Mobile Service Technicians to deliver an exceptional, industry leading, mobile service experience.
Reporting to the Service Manager, your expertise will be relied upon to perform a wide range of automotive service and mechanical repairs via our Mobile Service fleet at a location of the customer's choosing.
Provide an excellent mobile service experience, meet and exceed customer service KPI'sEducate the customers on technical information and general usage of the vehicle
Perform repairs relating, but not limited to, replacing interior components, general maintenance, charging issues, trouble code analysis, recalls/service bulletins, fluid replenishments, door handle maintenance and adjustments, wheel and tire, basic diagnostics, and body adjustments.
Fill out service repair orders and confirm electronic payment receipt from customerLiaise with Service Centre staff when follow-up with customer is required due to unexpected or unforeseen changes, such as add-on repairs
Maintain consistent understanding and compliance with VinFast policies and procedures
Operate and maintain a variety of hand, power, and shop tools, equipment, and mobile service vehicles
Ensure the mobile service vehicle is clean, tidy, and operational
Support Service Centre locations when required and assist with offsite or event support when necessary
Work collaboratively with your Service Centre teams to achieve performance KPIs
Ensure continual education and learning is up-to-date and take part in training opportunities where required
Provide feedback on service procedures and in the field repairs to improve quality of service and repairs
A minimum of 2 years of experience as an Automotive Technician, previous experience with an electric automobile brand preferred
Valid 310S License (or equivalent)
Valid driver's license and clean driver's abstract/record
Strong interpersonal skills and the ability to communicate with customers directly in English [and French in Quebec]
Ability to engage with customers on a technical level
Passion for Electric Vehicles with the ability to serve as a brand ambassador and deliver an exceptional customer experience
Ability to work remotely
Occasional overnight travel outside of the servicing area may be required, with reasonable notice
Knowledge of mechanical, electrical and electronic vehicle components, past Electric Vehicle experience an asset
Flexibility to work retail business hours, including Saturdays
Excellent time management skills, ability to multitask, prioritize, and manage shifting responsibilities
Wellness Spending Account to promote an active lifestyle and a healthier workforce.
An RRSP contribution program to support our employees in planning and managing their financial well-being into the future.
Accommodations are available to support prospective employees during the recruitment and hiring process.