Csr (Customer Service Representative) - Greater Sudbury, Canada - Andrew's Auto Repair

Description

Job Overview:
We are seeking a Customer Service Representative to join our team.

As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support.

This role requires strong communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.


Duties:

• Greet customers in a professional and friendly manner
• Answer incoming phone calls and respond to customer inquiries
• Provide accurate information about our products and services
• Assist customers with scheduling appointments and resolving issues
• Process payments and handle cash transactions
• Upsell additional products or services to customers
• Collaborate with mechanics and technicians to ensure timely completion of repairs
• Maintain customer records and update information as needed

Qualifications:

• Previous experience in customer service, preferably in an automotive repair or dealership setting
• Strong cash handling skills
• Excellent communication and interpersonal skills
• Ability to upsell products or services to customers
• Basic mechanical knowledge is a plus
• Sales experience is a plus

Benefits:

• Competitive pay based on experience
• Ongoing training and professional development

Job Types:
Full-time, Permanent


Benefits:

• Dental care
• Extended health care
• Vision care

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Overtime pay

Experience:

- service advisor: 1 year (preferred)

• Customer service: 1 year (preferred)

Work Location:
In person