Hospital Contact Centre Agent - Vancouver

Only for registered members Vancouver, Canada

3 weeks ago

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Job summary

We are looking for talented and dedicated individuals to support our 24/7 operations; successful applicants will have working availability for day, evening, and night shifts.

Answer a multi-line computerized phone system. Answer all incoming calls from within the hospital and externally. Ask fact finding questions and provide information in a prompt and courteous manner. Transfer callers to appropriate departments.

  • Respond to all emergency calls in an accurate and timely manner while following the established protocols for each.
  • Respond to hospital alarms (emergency and non-emergency) in a timely manner as per established protocols (i code blue, code white, code pink etc.)
  • Operate overhead PA system as per established guidelines.

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