Library Technician - Richmond Hill, Canada - City of Richmond Hill

City of Richmond Hill

Verified Company

Richmond Hill, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Posting Id Department- Library- Location- RHPL - Central- Schedule- Employee Group- RHPL CUPE- Rate of Pay- $ $37.

82 Hourly- Job Type- Permanent Part Time- Replacement/New Position- New Hire- Posting Type- Internal and External- Posting Date- 03/14/2024- Application Deadline- 03/28/2024
Position Summary:

Customer Experience Library Technician
Responsible to support the daily branch operation and provides information and customer services

Key Duties and Responsibilities:

Customer Experience Library Technician

Provides information service including reference, readers' advisory and technology assistance
Creates engaging displays to promote library resources and services
Provides specific customer experience functions, including but not limited to:
Handling customer account related inquiries including processing fees and payments
Assisting with daily cash reconciliation duties
Monitoring and processing Meeting Room rental enquiries for management approval
Assisting Assistant Manager to perform troubleshooting of equipment. Ensures equipment is well functioning and has the necessary supplies, notifying management of the need to repair and to order additional supplies.

Assists Assistant Managers or Managers with the daily branch operation as required.

Typical duties may include but not limited to:

Opening and closing the library building
Accessing the safe
Monitoring appropriate staffing coverage for service
Reporting building related issues or health and safety incidents
Responding to emergency situations as necessary
Supports the Customer Experience Team in delivering exceptional service to library customers
Operates under the supervision of an assistant manager, who may oversee their work either onsite or from other locations
Provides job shadowing to colleagues as needed
Follows established procedures and guidelines for Health and Safety, and Customer Experience functions

Duties and Responsibilities Cont'd (if applicable):

Education and Experience:

Library Technician Diploma required
Early Childhood Education, Adult Education, or other related courses considered an asset
A minimum of two years of recent relevant experience

Required Skills/Knowledge:

Ability to work effectively and collaboratively in a team environment
Commitment to excellent customer service
Demonstrated effective written and oral communications skills
Good interpersonal skills
Exhibited strong problemsolving skills
Demonstrated ability to perform detail oriented tasks, follow direction and procedures
Demonstrated knowledge and ability to complete cataloguing activities
Ability to work flexible hours

Richmond Hill Public Library Values:

Accessibility
Accountability
Diversity
Innovation
Intellectual Freedom
Literacy and Lifelong Learning
Respect

About Richmond Hill Public Library
Richmond Hill Public Library is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.

This position may be relocated to another location in the future to meet service needs for the community. All applicants should understand that the ability to work at any library location is a requirement of this position.

The Library will require a current _Vulnerable Sector Screening_ from the successful applicant as a condition of employment.