Customer Service Representative - Ottawa, Canada - Westlake

    Westlake
    Westlake Ottawa, Canada

    2 weeks ago

    Default job background
    Full time
    Description

    Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.​

    SUMMARY
    The function of this position is to provide customers with high quality service and identify material required to complete customer orders. The incumbent will maintain an organized office, control inventory flow, both incoming and outgoing. They will manage existing customer accounts and prospect new customers with the goal of selling Royal Building Solutions products.

    DUTIES AND RESPONSIBILITIES
    May include, but are not limited to, the following:


    • Process customer orders, including custom orders, and price them accurately

    • Co-ordinate all orders for timely and cost efficient shipping

    • Process financial transactions according to credit procedures

    • Answer telephones and process/distribute incoming facsimiles

    • Use the JDE system to process invoices and review/update receiving reports

    • Prepare quotes and follow up accordingly

    • Upsell existing accounts

    • Provide overall support and after sales service to customers

    • Other customer/administrative/warehouse duties as required

    EDUCATION, EXPERIENCE AND QUALIFICATIONS


    • High School Diploma

    • Post -Secondary Education an asset

    • Understanding of the role of Customer Service / Inside Sales and its relation to meeting day to day business objectives

    • Knowledge/experience in building supplies

    • Ability to comprehend and follow branch business procedures

    • Ability to work well as a team and independently

    • Ability to identify and solve problems when required

    • Strong computer skills

    • "EXCEPTIONAL PHONE ETIQUETTE"

    • Exceptional verbal and written communication skills

    • Ability to work in a fast-paced, self-directed environment

    • JDE 9.0 experience an asset

    • Positive attitude along with a strong desire to learn and adapt to change

    • Experience working at a customer service desk/counter

    WORK ENVIRONMENT

    The noise level in the work environment is usually moderate as normally based in an office. May also result in exposure to outside elements and may require usage of stairs and elevators.

    Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

    If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here. You will apply via the Jobs Hub application in Workday.