- 10+ years of progressive customer service experience in senior luxury settings.
- Demonstrated leadership in coaching, inspiring teams, and fostering strong relationships.
- Expertise in communication, negotiation, and conflict resolution.
- Ownership: Private Held
- 5 yr. Growth Rate: 20%
- Reports into: General Manager
- Reports: 7 to 10
- Location: In-person in Toronto
-
Analyst, Customer Experience
1 week ago
FCT Oakville, CanadaSommaire de la compagnie · Venez travailler pour une entreprise qui est engagée dans la réussite de chacun de ses employés. C'est un milieu de travail où les innovateurs et les collaborateurs se rencontrent et tirent parti des talents de chacun. Un endroit où la diversité est acc ...
-
Customer Experience Manager
1 week ago
Michaels Toronto, Canada Temps partielStore - Saskatoon-West, SKQue ferez-vous? · Offrir une expérience de magasinage centrée sur la clientèle en gérant et en · obtenant une exploitation de l'aire des caisses efficace et en respectant les attentes. · Diriger les processus omnicanaux. Maintenir les normes de rangeme ...
-
Manager, customer experience process
3 weeks ago
BMO Financial Group Old Toronto, CanadaDate limite pour présenter sa candidature : · 06/19/2024Adresse : · 33 Dundas Street WestGroupe de famille d'emploi : · Stratégies et gestion du changementConcevoir, élaborer, tester, mettre en œuvre, évaluer et gérer des processus. S'assurer que la conception des processus reflè ...
-
Manager, Customer Experience II
1 week ago
TD Bank Ontario, CanadaNous utilisons des témoins pour fournir et améliorer nos services de sorte à vous offrir une expérience plus personnalisée, et les services de suivi sont désactivés. Pour en savoir plus sur les témoins utilisés et pour consulter vos préférences, veuillez vérifier les paramètres d ...
-
Manager, customer experience process
3 weeks ago
BMO Financial Group Toronto, ON, Canada $68,000 - $126,000Date limite pour présenter sa candidature : · 06/19/2024 Adresse : · 33 Dundas Street West Groupe de famille d'emploi : · Stratégies et gestion du changement Concevoir, élaborer, tester, mettre en œuvre, évaluer et gérer des processus. S'assurer que la conception des process ...
-
Customer Experience Manager
4 days ago
The Home Depot Canada Toronto, CanadaResponsabilités et · secteurs d'intervention · privilégiés · Tâches · Favoriser le service à la clientèle et l'engagement des associés; encadrer et former les associés sur les bonnes techniques de service à la · clientèle; et s'assurer que l'équipe offre un service à la clientèle ...
-
Customer Experience
3 weeks ago
Ghd Ontario, CanadaThe Customer Experience (CX) team at GHD Digital, Products and Platforms team is responsible for ensuring long-term, engaged customers who grow in their use of our products year over year. The Head of Customer Experience is responsible for the end-to-end journey our customers exp ...
-
Manager, Customer Experience
3 weeks ago
Zoleo, Inc. Old Toronto, CanadaThe Manager, Customer Experience is responsible for day-to-day operations and management of ZOLEO's global customer experience team, providing a consistently high level of service for ZOLEO customers. · Full-time · Hybrid · Toronto, Canada · About ZOLEO: · ZOLEO is an industry- ...
-
Customer Experience Coordinator
1 week ago
Vetster Ontario, Canada RemoteVetster is looking for a credentialed Veterinary Technician to join our Customer Experience team, reporting to the Customer Experience Director. · * Please note, we are only accepting applications from Registered Veterinary Technicians at this time. * · Vetster is the world's mo ...
-
Customer Experience Associate
3 weeks ago
Beautifi Toronto, CanadaAbout the job · We are seeking someone who can join our Customer Experience (CX) team at a fast-paced and quickly growing Financial Technology start-up. Their primary responsibility is to ensure that every applicant has an unparalleled customer journey from start to finish. This ...
-
Customer Experience Representative
4 weeks ago
Indigo Books & Music Toronto, Canada Part timeJob Description · *5am Start time* · You'll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing yo ...
-
Analyst, Customer Experience
1 week ago
FCT Oakville, Canada Temps pleinSommaire de la compagnie · Venez travailler pour une entreprise qui est engagée dans la réussite de chacun de ses employés. C'est un milieu de travail où les innovateurs et les collaborateurs se rencontrent et tirent parti des talents de chacun. Un endroit où la diversité est a ...
-
Customer Experience Manager
3 weeks ago
GardaWorld Toronto, CanadaDo you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you Join our diverse team of passionate people and begin a career that allows you to develop both personall ...
-
Customer Experience Representative
4 weeks ago
MPC Moving Picture Company Toronto, Canada Part timeCompany Description · Location: Toronto Eaton Centre · Shift: Operations/Merchandising · Overnight Availability Required · Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our ...
-
Customer Experience Manager
1 week ago
Michaels Whitby, Canada Temps pleinStore - TOR-WHITBY, ONQue ferez-vous? · Offrir une expérience de magasinage centrée sur la clientèle en gérant et en · obtenant une exploitation de l'aire des caisses efficace et en respectant les attentes. · Diriger les processus omnicanaux. Maintenir les normes de rangement d ...
-
Customer Experience Associate
3 weeks ago
CB Canada Toronto, CanadaRef ID: · Classification: Customer Experience Specialist · Compensation: $ to $ yearly · We have an exciting opportunity for a driven Customer Experience Specialist If you are a customer service professional who is passionate about providing exceptional customer service and hel ...
-
Customer Experience Representative
4 weeks ago
Indigo Toronto, Canada Part timeCompany Description · Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores acr ...
-
Director, Customer Experience
1 week ago
Scotiabank Toronto, CanadaRequisition ID: 201265 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · What your role will be... · Director, Client Experience & Partnerships – Small Business, Canadian Banking · The Director, Client Experience & Partners ...
-
Customer Experience Associate
3 weeks ago
TD Bank Markham, CanadaNous utilisons des témoins pour fournir et améliorer nos services de sorte à vous offrir une expérience plus personnalisée, et les services de suivi sont désactivés. Pour en savoir plus sur les témoins utilisés et pour consulter vos préférences, veuillez vérifier les paramètres d ...
-
Customer experience associate
2 days ago
TD Milton, CanadaLieu de travail: · Kelowna, Colombie-Britannique, CanadaHoraire: · 15Secteur d'activité: · Services bancaires personnels et commerciauxDétails de la rémunération : · Nous avons à cœur d'offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ...
Head of Customer Experience - Old Toronto, Canada - Egility
Description
About the Company:
Our client is a renowned enterprise known for its high-end offerings, delivering a premium experience in its industry. With over seven decades of dedication, this organization is an innovative leader. Their flagship location serves as a hub for inspiration and creativity, offering a wide range of top-quality products to fuel imagination.
They are dedicated to providing exceptional service. A team of experts ensures a seamless and memorable experience for patrons. The company values warmth, expertise, and integrity, focusing on customer satisfaction and enlightenment without aggressive sales tactics.
Who You Are:
The ideal candidate for this position embodies strong leadership and service excellence, with a background in guiding service teams in high-end environments. With over ten years of experience in customer service, they motivate teams to deliver outstanding service aligning with organizational goals. Their communication skills build trust and enhance customer interactions, crucial for conflict resolution and problem-solving.
We are looking for a polished leader experienced in catering to high-net-worth clients seeking a white-glove experience.
Your Impact:
Join us in shaping the future of customer experience. You will play a key role in enhancing service standards, empowering teams, and driving proactive customer engagement. This position offers the opportunity to maintain quality and service excellence while setting new industry benchmarks. If you are ready to redefine customer experience, this role is perfect for you.
Candidates will be evaluated based on:
Quick Facts:
Egility is dedicated to fostering inclusive, diverse workplaces. Our client is an equal-opportunity employer, offering accommodations to applicants with disabilities. Only candidates meeting all requirements will be contacted.
