Disputes By Phone - Hamilton, Canada - Barclays

Barclays

Verified Company

Hamilton, Canada

5 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Barclays

Hamilton, United States

Posted 23 hours ago Permanent Competitive

In Disputes By Phone you will serve customers who contact us regarding errors or to start a dispute. You will use reports to review cases to ensure accurate handling of customer inquiries and be involved in all stages of the dispute cycle including initiation and evidence gathering, merchant contact, and chargeback. You will take inbound calls and initiate dispute claims and provide updates if the member calls on an existing dispute. You will maintain standards and quality and protect federal regulated rights regarding billing errors.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.
Working Flexibly
Please discuss the detail of the working pattern options for the role with the hiring manager.
What will you be doing?
Actively managing a caseload of 100+ cases
Maintaining departmental standards in regards to production, quality, and aging
Protecting the customer's federal regulated consumer rights regarding billing error inquiries
Process chargeback, cardholder adjustments, and retrieval requests via desktop tools
Determining chargeback rights available in accordance with association regulations
Maintaining a quiet, secure area without the presence of family or cohabitants, free of distractions

What we're looking for:

One year of experience within banking or callcenter
Over one year of analytical skills
Over one year of proficient PC skills
Over one year of Fraud or Chargeback Experience

Skills that will help you in the role:

One or more years of disputes or chargeback experience preferred
Knowledge of credit card processing
Knowledge of association (MasterCard/Visa/AMEX) chargeback regulations
Knowledge of Reg Z and Reg E

Where will you be working?

At Barclays, we are proud to be redefining the future of finance and here in Hamilton, we are defining the future of the workplace and the future of the way we work and live.

We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here.

Whatever you do at Barclays, you'll have every chance to build a world-class career in this world-class environment.
Job ID